- Go to the Client Tab in the Home Dashboard
- Search the client name and select the client
- Go to the Payment tab
- Go the Payments Table and select the Memberships Tab
- Select the eye icon to view the transaction
- Select the pencil icon next to ‘current status’
- Update the status to ‘suspended’ and configure the date ranges (both start and end date for the suspension)
- Underneath, select the fee type “Recurring” and enter the desired inputs
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Hi
When suspending a membership, how do I suspend the payment schedule to be pro-rata as the payment date seems to stay the same. Can you please advise how I would adjust this automatically.
Also can you please explain my transaction fees dd 4.8 and 11.8 as there seems to be a different transaction count however the fee is very similar
ie mastercard count 11.8 is 25 fee is $44.38
Mastercard count on 4.8 is 43 fee is $44.94