In response to new Covid-19 facility protocols, we have introduced a new feature, Contactless Check-In. As a business owner, this new configuration and app tool will allow you to setup specific questions that must be answered to fulfill your location’s check-in process. Via your branded app, your clients then have an opportunity to check-in without direct contact on kiosk and barcode scanning devices.
Instructions for use
Enabling an App with Contactless Check-In:
If you want Contactless Check-in enabled for your locations, please contact your Account Manager to get you started.
Business view and Process:
Navigate to from the location Dashboard to Edit Profile:
Find and select the new feature listing of Contactless Check-in
Toggle the switch to activate Contactless Check-in
Click the Add Fields to configure your own questions for check-in.
Select the question type, drop-down or numbers.
When selecting the drop-down option, fill in the Checkbox next to the first answer if that is the preferred response that will allow facility check-ins. This will render all other option for this question as a unapproved response.
When selecting a number type of question, set the number value to white the client but answer at or below to be approved check-in:
Activate any new Policies you have created in the Edit Profile> Business Profile Policies section that you require agreement within order to allow Contactless Check-in.
Download and print the location specific QR code. This QR contains your location ID such that the system knows where the client is about to check-in. Place at your location entrance(s) with instructions for your clients to scan with the app.
Client view and process.
- Launch the app and log in.
- Click on the new QR code Icon in the top right…
And give the app permission to access your camera.
- Scan the location QR as presented in the facility entrance.
- Answer the questions as presented and Agree to any Policies not yet reviewed.
The Check-in Button will not illuminate for interaction unless all policies and questions have been completed.
Two results are possible with every Contactless Check-in form review.
- The client will be displayed a message for Check-in Approval to which the system will then log their check-in just as it does for all other check-in paths.
- The app will display a See Associate message when all check-in conditions are not met. This option allows location employees to interact and determine if assistance in needed or if access to the facility is to be declined.
All check-ins via Contactless Check-in still record as they would if the check-in had been actioned via the Barcode scanner option or client Kiosk. General Check-ins will be recorded where appropriate as well as check-ins to client’s upcoming sessions with a start time within the next 2 hours.
You can expect a future enhancement of the Reports> Clients & Attendance> Client Check-ins Report to include and have display able the Contactless Check-in form questions and answers. This are being added for possible audit purposes.