Cancelling Client Memberships and marking future bookings pending payment

Customers have been reporting that when they are cancelling a \ recurring membership that has client future bookings against the credits, all of the future bookings continue to be paid via the cancelled membership, even after the cancellation date.

As a means to resolve these sessions beyond the cancellation date, the system shall mark these sessions as Pending Payment. These sessions will not continue to be paid via credits of the cancelled membership.  As a user you still have the option to cancel the sessions when you cancel the membership. 

Here is a link to the Release Notes and new user flow. 

 

Have more questions? Submit a request

Comments