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Overview
This article walks you through how to customise the welcome email sent to clients when they register in Hapana Core. Personalising this email can enhance your brand presence and ensure a more welcoming experience for new members.
Prerequisites
- Access to your Hapana Core account with admin permissions
Step 1: Log in to Core
- Navigate to core.hapana.com
- Enter your login credentials
Tip: Use a Chrome browser for best performance.
Step 2: Access Account Settings
- In the top right corner, click your Studio Name
- From the dropdown menu, select Account Settings
Step 3: Open Configuration Panel
- Click the Configuration tab
Step 4: Scroll to Email Customisation Section
- Scroll down to the section titled Customize Emails triggered by Hapana and click Edit
Step 5: Edit the Welcome Email Template
- Locate Admin | Welcome Email to Member
- Click the Edit (pencil icon) button to the right of this entry
Step 6: Customise Email Content
- Update the fields as needed:
- Reply to name/email
- Subject
- Message body content
Tip: You can use dynamic tags like <CLIENTFIRSTNAME>, <CLIENTEMAIL>, <PASSWORD>, etc. to personalise the message.
Step 7: Save Changes
- Click the Save icon once your edits are complete
Expected Outcome
The updated welcome email will be sent automatically to newly registered members, reflecting your customised message.
FAQs
Q: Can I customise other system-generated emails?
Yes, the same section lists other email types you can customise.
Q: Can I add attachments to the welcome email?
No, attachments are not supported.
Q: Will changes apply to existing members?
No, only future welcome emails will use the new template.
For additional assistance, reach out to our support team via [email protected]
