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Overview
Many businesses use session attendance to determine instructor commissions. In some cases, clients who no-show or late cancel should still be included in payroll calculations. With this feature, you can now customize your payroll settings to reflect your studio's compensation policy—whether you want to pay instructors for no-shows, late cancellations, or only attended sessions.
This guide explains how to enable these options and how the updated Payroll Report displays the data.
Prerequisites
- Admin access to Core
- Access to Edit Profile > Payroll settings
- Instructors must be assigned to sessions for the report to populate
Step 1 – Configure Payroll Settings for No-Shows and Late Cancels
- Log in to Core
- Navigate to Edit Profile > Payroll
- Check the boxes for:
- Include No-Show
- Include Late Cancel
Tip: These settings apply across all payroll tiers and session types.
Step 2 – View the Payroll Report
- Go to Reports > Staff > Payroll
- Run the report for your desired date range
- You will now see additional columns for:
- Attended
- No-Show
- Late Cancel
- Booked (total session registrations)
Breakdown of Columns
| Column | Description |
|---|---|
| Attended | Total clients who attended the session |
| No-Show | Clients who booked but did not attend |
| Late Cancel | Clients who canceled within the late cancel window (if applicable to your setup) |
| Booked | Total number of clients booked (includes all of the above) |
Tip: This breakdown allows for accurate commission calculations based on your studio’s policies.
Expected Outcome
With these settings enabled, instructors’ payroll reports will reflect all relevant session activity, including clients who booked but didn’t show or canceled late—ensuring instructors are compensated appropriately based on your internal rules.
FAQs
Q: Will No-Show and Late Cancel clients affect my revenue reports?
A: No. This only impacts payroll reporting. Revenue-related data is tracked separately.
Q: Can I enable only one of the two options (e.g., Late Cancel but not No-Show)?
A: Yes. You can choose either or both, depending on your studio's payroll policy.
Q: Do these settings apply retroactively?
A: They apply to any payroll reports generated after the settings are enabled. They will affect past sessions if those sessions fall within your selected report date range.
Need help? Reach out to our support team via [email protected]
