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Home > Client Management > Requesting Deletion of Data as a Member
Requesting Deletion of Data as a Member
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Client's of your brand are able to request deletion of their member data.

Instructions for Use

In the branded app, navigate to More > View Profile > Edit Profile

Here the client will have the option to toggle the Request Delete of Account option. It looks like this:

What Happens After Your Request to Delete Data?

An email will be generated and sent to administrators at your fitness brands facility. The operators and admin team at your fitness brand will have up to 30 days to respond to your request. Each request will be evaluated independently to determine if a deletion of account makes sense or is it in conflict with the contractual obligations your client has signed with you. Hapana will not weigh in or delete your clients' information for you. It will be your business that decides when and if you will honour their request. 


Reference Links

For more information on the Apple mandate and to read up on GDPR “General Data Protection Regulation” and the Right for Erasure obligations please visit:

Offering account deletion in your app - Support - Apple Developer

Apps submitted to the App Store that support account creation must also include an option in the app to initiate account deletion.

Everything you need to know about the "Right to be forgotten" -

Also known as the right to erasure, the GDPR gives individuals the right to ask organizations to delete their personal data. But organizations don’t always have to do


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