--- title: Process a Split Payment for a Client description: split payment --- [Skip to content](https://support.hapana.com/kb/article/158#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) # Process a Split Payment for a Client ## Overview This article walks you through how to process a split payment for a client in Core. A split payment allows a client to pay for a session or service using multiple payment methods—such as account credit, cash, or card. This flexibility helps meet client needs and ensures smooth transactions at the point of sale. ## Prerequisites - Access to Core with relevant permissions - A client record with an active account credit balance (optional) - A product, package, or drop-in rate available for purchase - Understanding of how to use **Schedule** and **New Sale** workflows --- ### Step 1: Process a Split Payment via the Schedule 1. **Log in** to your Core account and navigate to the **Schedule**. 2. **Select a session** that has a **drop-in price**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441214144_8d546cb2_image-20250528164805-1-1.png?width=1447&height=869&name=1759441214144_8d546cb2_image-20250528164805-1-1.png) 3. **Find the client's name** in the attendee list. 4. **Click the cart icon** next to the client’s name to open the payment screen. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441216490_c2c54b92_image-20250528164952-2-1.png?width=1447&height=869&name=1759441216490_c2c54b92_image-20250528164952-2-1.png) 5. In the checkout screen, select your first payment method (e.g., **cash**) and enter the amount (e.g., **$50**). ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441218598_0d71d7c5_image-20250528165007-3-1.png?width=1447&height=869&name=1759441218598_0d71d7c5_image-20250528165007-3-1.png) 6. Add a second payment method (e.g., **card**) and enter the remaining amount (e.g., **$50**). ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441220432_d1b21ec1_image-20250528165018-4-1.png?width=1447&height=869&name=1759441220432_d1b21ec1_image-20250528165018-4-1.png) 7. The system will automatically balance the payment. If the split amounts total the full balance, the **Checkout** button will become active. 8. **Click Checkout** to complete the sale. > Tip: If a payment method is applied more than once in error, remove the extra method to avoid duplicate charges. --- ### Step 2: Process a Split Payment via New Sale 1. **Log in** to Core and navigate to **Payments \> New Sale**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441222224_01006abc_image-20250528165040-5-1.png?width=1447&height=869&name=1759441222224_01006abc_image-20250528165040-5-1.png) 2. Add a **product** or **drop-in rate** that exceeds the client’s available account credits. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441224134_a598fae3_image-20250528165142-6-1.png?width=1447&height=869&name=1759441224134_a598fae3_image-20250528165142-6-1.png) 3. **Select the client**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441225961_f4d2ef90_image-20250528165153-7-1.png?width=1447&height=869&name=1759441225961_f4d2ef90_image-20250528165153-7-1.png) 4. In the checkout screen, choose payment methods (e.g., **cash**, **credit card**). ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441227842_7c01495c_image-20250528165206-8-1.png?width=1447&height=869&name=1759441227842_7c01495c_image-20250528165206-8-1.png) 5. Then, apply **Account Credit** (if applicable). ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441229453_acc03ce5_image-20250528165220-9-1.png?width=1447&height=869&name=1759441229453_acc03ce5_image-20250528165220-9-1.png) 6. Enter specific amounts for each payment method and confirm the total adds up to the full balance. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441231267_5ab7605a_image-20250528165240-10-1.png?width=1447&height=869&name=1759441231267_5ab7605a_image-20250528165240-10-1.png) 7. Finalize the checkout to process the sale. --- ## Expected Outcome - The client’s payment is split across the selected payment methods. - The transaction is processed without issues. - A record of the split payment appears in the client’s payment history and reports. --- ## FAQs **Can I split a payment between more than two payment methods?** Yes! You can use account credit, cash, card, or other available methods as long as the total covers the full amount. **Do I need to do anything special if a client’s account credit isn’t enough?** No—simply add another payment method and split the amount accordingly. **Where can I find the transaction after it’s processed?** The split payment will appear in the client’s **Payment History** under their profile and in **Reports \> Retail Dashboard**. --- **Need Help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com).   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana