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Overview
In response to Covid-19 facility protocols, we have introduced a new feature, Contactless Check-In. As a business owner, this new configuration and app tool will allow you to setup specific questions that must be answered to fulfil your location’s check-in process. Via your branded app, your clients then have an opportunity to check-in without direct contact on kiosk and barcode scanning devices.
Instructions for use
Branded App Set Up with Contactless Check:
If you want to enable Contactless Check-in within your branded app please contact your Account Manager to get you started.
Business view and process:
Follow the below step by step guide to set up Contactless Check-In within the Business Dashboard.
Client view and process:
- Launch the app and log in.
- Click on the new QR code Icon in the top right…
And give the app permission to access your camera.
- Scan the location QR code, as presented in the facility entrance.
- Answer the questions as presented and Agree to any Policies not yet reviewed.
The Check-in Button will not illuminate for interaction unless all policies and questions have been completed.
Two results are possible with every Contactless Check-in form review.
- The client will be displayed a message for Check-in Approval to which the system will then log their check-in just as it does for all other check-in paths.
- The app will display a See Associate message when all check-in conditions are not met. This option allows location employees to interact and determine if assistance is needed or if access to the facility is to be declined.
Reporting
All check-ins via Contactless Check-in still record as they would if the check-in had been actioned via the Barcode scanner option or client Kiosk. General Check-ins will be recorded where appropriate as well as check-ins to client’s upcoming sessions with a start time within the next 2 hours.
You can expect a future enhancement of the Reports> Clients & Attendance> Client Check-ins Report to include the Contactless Check-in form questions and answers.
