--- title: Enable Auto-Renew on a Membership/Package description: auto-renew --- [Skip to content](https://support.hapana.com/kb/article/344#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) # Enable Auto-Renew on a Membership/Package ## Overview Auto-renew makes membership management seamless by ensuring that memberships automatically continue at the end of each term. This feature is ideal for businesses wanting to reduce admin time and ensure uninterrupted client access. This guide will show you how to enable **auto-renew** for new or existing memberships in Core. --- ## Prerequisites - Admin access to **Hapana Core** - An existing **membership or package** set up under **Retail Configuration** - A clear understanding of your billing preferences (e.g., term length, billing cycle) --- ### Step 1 – Navigate to Membership Configuration - Log in to your Core account at [core.hapana.com](https://core.hapana.com/) - Go to **Payments \> Retail Configuration \> Session Packages/Memberships** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441560679_95fc6bc0_image-20250509180433-3-1.png?width=1541&height=911&name=1759441560679_95fc6bc0_image-20250509180433-3-1.png) - Click on **Create New** or the **pencil icon** to edit an existing package or membership ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441562020_68376265_image-20250509180637-4-1.png?width=1541&height=911&name=1759441562020_68376265_image-20250509180637-4-1.png) --- ### Step 2 – Enable Auto-Renew - Scroll down to the **Auto Renew** section in the membership editor - Toggle **Auto Renew** to **ON** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441563351_53921506_image-20250509180706-5-1.png?width=1541&height=911&name=1759441563351_53921506_image-20250509180706-5-1.png) - (Optional) Choose which package the membership will **renew into** (e.g., same membership or a new tier) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441564818_78c5f0b4_image-20250509181006-6-1.png?width=1541&height=911&name=1759441564818_78c5f0b4_image-20250509181006-6-1.png) > Tip: If no package is selected, the system assumes the membership will renew into itself. --- ### Step 3 – Save the Membership - After setting the auto-renew preferences, click **Edit Package** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441566179_705f145e_image-20250509181036-7-1.png?width=1541&height=911&name=1759441566179_705f145e_image-20250509181036-7-1.png) - Your membership is now configured to automatically renew after each term --- ## Expected Outcome Members subscribed to this membership will now automatically roll into the next billing cycle without interruption until the membership is canceled. --- ## FAQs **Q: Will clients be notified before the auto-renewal happens?** A: This depends on your business's configured notifications. You can choose to enable renewal reminder messages. **Q: Can auto-renew be disabled after the membership is sold?** A: Yes, auto-renew settings can be adjusted in the client’s membership profile under **Update Status**. **Q: What happens if the client has a payment failure on the renewal date?** A: The system will attempt to reprocess the payment according to your gateway’s retry logic. --- **Need help?** Reach out to our support team at [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana