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Overview
This article shows you how to check the exact processing date of an invoice in Hapana Core. This is especially helpful when investigating cases where a member’s payment was processed even though their membership shows as suspended. Often, the charge is linked to a period outside the suspension window or is a reattempt of a failed payment.
Prerequisites
- You must have access to Hapana Core.
- Ensure you have the correct client details (name, email, or phone number).
- The client must have an active or suspended membership with a payment history.
Step 1 – Log in to Hapana Core
Go to core.hapana.com/login and enter your credentials.
Step 2 – Access the Clients Tab
Click on the Clients tab in the top navigation bar.
Step 3 – Find the Client
Use the search bar to locate the client by name, email address, or phone number.
Step 4 – Open Client Profile
Click the client’s name to open their profile.
Step 5 – Navigate to Memberships
Click on the Memberships tab. This section displays all memberships associated with the client.
Step 6 – View Membership Details
Click the eye icon next to the relevant membership to view more details.
Step 7 – Go to Payment History
Scroll down and navigate to the Payment History tab.
This area shows a breakdown of all invoices tied to the membership.
Step 8 – Check Invoice Dates
Here you can see:
- Invoice Date: When the invoice was created.
- Date Processed: When the payment was actually charged.
Compare these dates to the suspension period to understand if the charge occurred outside of the suspended timeframe.
Tip: If the Date Processed is after a failed payment attempt, this indicates the charge was a successful reattempt, not a new invoice.
Expected Outcome
You’ll clearly identify whether a payment processed during a membership suspension was valid—either because it predated the suspension or was a successful reattempt of a previously failed charge.
FAQs
Q: Why was a payment processed if the membership is suspended?
A: Payments may go through if the invoice was created before the suspension started or if a failed payment was reattempted.
Q: Can a payment be refunded if it occurred during suspension?
A: This depends on your studio’s policy and the payment gateway. Check with support if unsure.
Q: Where can I find the suspension dates?
A: Suspension dates are listed on the client’s Membership page in the membership detail view.
Q: Can suspensions be charged pro rata?
A: No, suspensions currently do not pro rata.
Need help? Reach out to our support team at [email protected].
