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Home > FAQs > Why was a payment processed on suspension?
Why was a payment processed on suspension?
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Scenario: A member has had a payment processed even though the system states that their membership is suspended. 


Reasoning:

The payment is likely for an invoice period outside of the suspension period or a previous ‘failed payment’ invoice. 

 

See the below step by step guide to view the details of the invoice that has been processed during a suspension period. 

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