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Home > Billing and Payments > Trouble adding BSB + Account Number Details
Trouble adding BSB + Account Number Details
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Scenario:  You are having trouble adding a BSB and account number to Client’s profile in Core.. The customer account number is 6 digits and Hapana is not accepting it. The error code is  - value specified is invalid. 



  • Check that the client has contacted their Bank and confirmed that the BSB and Account Number are correct. 

  • Liaise with the payment gateway to confirm that the new details have successfully updated in their system

  • Re-attempt adding the Account number and BSB to the Hapana Core platform.

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