---
title: Snapshot Asset Transfers Between Accounts
description: GROW snapshot asset
---

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# Snapshot Asset Transfers Between Accounts

##### **Overview**

If you need assets copied (snapshotted) from your GROW template site to one or more subaccounts—or between subaccounts—this must be submitted as a request through the support team.

This article outlines which assets are included and excluded in a standard GROW snapshot.

---

### Included in GROW Snapshots

The following assets are transferred when performing a snapshot:

- **Custom Fields**
- **Custom Value Keys** *(Note: values inside the keys do not get copied)*
- **Triggers** *(All triggers will appear in draft mode in the new location)*
- **Trigger Links**
- **Surveys**
- **Forms**
- **SMS Templates**
- **Email Templates**
- **Reputation SMS**
- **Reputation Email**
- **Custom Communication Settings** for Reputation Management
- **Pipelines**
- **Calendars**
- **Tags**
- **Folders**
- **Funnels**
- **Review Settings**
- **Workflows**

---

### Not Included in GROW Snapshots

The following items are *not* transferred during the snapshot process:

- **Contacts** *(including smartlists, tasks, and manual actions)*
- **Conversations**
- **Tracking Codes** added to websites or funnels
- **Integrations**
- **Users**
- **Reporting Data**
- **Reputation**
- **Brand Boards**
- **Custom Value Data** *(only the keys are copied)*
- **Chat Widget Customization**
- **Integrated Domains**
- **Company Settings** inside the Companies Settings tab

---

**Expected Outcome**  
✅ All supported assets listed under "Included" are successfully copied into the target account(s) in their configured form.  
🚫 Any unsupported or excluded data must be manually recreated in the new location.

---

**Need Help?**  
To request a snapshot or get additional assistance, please contact [support@hapana.com](mailto:support@hapana.com).

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