--- title: Brand Controls | Password Reset and Login Instructions description: Brand controls password reset --- [Skip to content](https://support.hapana.com/kb/article/582#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) # Brand Controls | Password Reset and Login Instructions **Overview** This guide explains how to log in to Hapana Brand Controls for the first time. Whether you’re a brand new user or you’ve been migrated from DASH, we’ll walk you through every step to get you signed in.   --- **Step-by-Step Instructions** Check if you’re a new or migrated user - **New users**: Use the email and password sent in your Welcome email to log in directly. - **Migrated users** (from DASH): You’ll need to reset your password before logging in.   1. Go to your unique branded URL login page  2. If it’s your first time logging in or if you forgot your password, click **Get help with signing in**. ![Step 3 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442041978_e12fd071_78b0a3b4-b17c-4ca3-875d-7a6a140b043a-2.png)   3. Type in the email address associated with your Brand Controls login or previously dash.hapana.com ![Step 4 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442042893_12e15bb2_8d6fddaa-bf4f-4722-904b-a3133a783dca-2.png)   4. Click on **Submit Request** - The system will send a code to your email after you click to Submit request ![Step 5 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442043873_e350433e_ba90c320-eae1-4d8b-bb82-2d17c67a8610-2.png)   5. Click on **I already have a code** if you closed the dialog after submitting the request or if you have already received the code. ![Step 6 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442045014_f635d786_747bc5f0-fa42-4837-895b-4b89bf7c0682-2.png)   6. You will receive the unique numeric code to the respective email.   7. Copy the code and go back to the get help with signing in page ![Step 8 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442047510_07ff5fec_b09bb574-5f18-477b-8980-49c1be7cbe69-2.png)   8. Type in a new password  ![Step 9 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442048671_de0832af_bcdc5f13-34cb-4ebe-88ff-b2a9039bcfb3-2.png)   9. Click in **Save new password** ![Step 10 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442049597_76b3ed0d_3083a71b-15cf-479d-91aa-8473e10c7bf2-2.png)   10. Return to the login screen and enter the new login credentials. Press **Login. **   ### ![Step 12 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442051335_44c644c2_770a98a8-ec80-4515-8fd3-8e48d4b9dca6-2.png)   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana