--- title: Improved payment banner messaging for bank and ACH transactions description: banner messaging --- [Skip to content](https://support.hapana.com/kb/article/596#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) # Improved payment banner messaging for bank and ACH transactions **Overview** This guide explains the updates to payment banners in CORE for Bank and ACH (e.g., Direct Debit) transactions. Clearer color cues and new messages now help you easily tell whether a payment is still processing or truly successful, reducing missed failed payments and improving staff confidence during busy times.   **Prerequisites** • Access to **Core** with payment permissions • Active **Bank** or **ACH** payment methods enabled   **Step-by-step instructions** **Step 1: Understand the new banner updates** • For Bank and ACH transactions, the payment banner now clearly shows if a payment is: • **Processing** (with a unique color cue) • **Successful** (standard green) • **Failed** (standard red) Tip: This only applies to Bank and ACH payments — Credit Card and Cash transactions were already immediate and won’t change.   **Step 2: Know what each banner color means** • **Processing Banner**: Indicates that the Bank or ACH payment is still being verified. Payment is not yet final. • **Success Banner**: Means the payment has fully cleared and is confirmed. • **Failure Banner**: Means the payment has failed and needs follow-up.   **Step 3: What to do after seeing a processing banner** • Processing times vary depending on the client’s bank. • Always manually check the **Invoice History** later to verify if the payment cleared. • Staff should avoid assuming a payment is successful just based on the initial processing banner.   Tip: It’s best to double-check status before completing membership activations or handing out products.   **Expected outcome** Front desk teams and managers will have a clearer, more reliable way to understand real-time payment status for Bank and ACH transactions, leading to fewer missed failed payments and better client service.   **Troubleshooting / FAQs**   **Q: Does this update affect Credit Card or Cash payments?** A: No. Credit Card and Cash payments already process immediately and use green (success) or red (failure) banners. **Q: Can I rely only on the banner to finalize client check-ins?** A: No. Since Bank and ACH payments process asynchronously, always double-check the **Invoice History** before completing important client actions. **Q: Is there any change to how payments are processed?** A: No. This is a **visual messaging update only** — the underlying payment processing remains the same. **Still need help?** Reach out to our support team via support@hapana.com - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana