Overview

This guide explains how to enable a new global setting that ensures all memberships purchased online can be cancelled by members through self-service, regardless of how individual membership settings are configured. This makes it easy to comply with the FTC’s “Click-to-Cancel” rule and reduces manual work for your team.

Prerequisites

• Access to Payments Settings in CORE

• Memberships actively sold online.

Step-by-Sep Instructions

Step 1: Navigate to Payment Settings

• Login to Core 
• Navigate to Payments > Retail Configurations
• Click Retail Settings and scroll down to General Settings.

Step 2: Find the New Cancellation Setting

• Click the Pencil Icon to commence editing.
• Change the setting Enable All Memberships Sold Online to be Cancelled by Member to On to activate. 
• Ensure you Save Changes
   

Important Notes 

• Turning this setting on will override the membership-level configurations for enabling clients to cancel the membership self-service, if a membership was originally purchased online.
• When OFF (default): Each membership’s individual cancellation settings are respected.
• When ON: All memberships purchased online become cancellable by the client through the app or web, no matter their original settings.

Troubleshooting / FAQs

Q: Does this affect memberships purchased in-person?

A: No. This global setting only applies to memberships bought online via API, App, or Embed.

Q: What happens if the toggle is turned OFF?

A: The system will fall back to the existing behavior, using each membership’s individual self-cancellation settings.

Q: Is the client experience immediate once I turn it ON?

A: Yes. Members will immediately see cancellation options if their membership qualifies under this setting.

Still need help?

Reach out to our support team via [email protected]