Overview

Clients can now see all their purchased packages in the My Packages section of the app or web embed—even if those packages were bought at a hidden HQ location. This update ensures members always know how many session credits they have, no matter where the purchase happened.

Prerequisites

• Access to the branded app or web booking widget

• A package purchased from any active or hidden HQ location

Step by Step Instructions

• Login as a client in the branded app or on an embed widget
• Navigate to My Packages to view the list of purchased packages.
• In this list, you’ll now see all packages purchased, including those from hidden HQ locations.

Tip: Hidden locations won’t be named—but their package details and remaining credits will still show.

What you’ll see:

• Package name (e.g., “Challenge Pack – 10 Classes”)
• Number of remaining credits
• Expiry date (if applicable)

Still need help?

Reach out to our support team via [email protected]