--- title: View or Change a Client's Communication Preferences description: communication preferences --- [Skip to content](https://support.hapana.com/kb/article/617#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # View or Change a Client's Communication Preferences Overview Whether it’s updating subscription settings or turning off marketing messages, this guide walks you through how to view and manage a client's communication preferences in Hapana Core. --- Prerequisites - You must have access to your Hapana Core Account. - You need permission to view and edit client profiles. --- ### Step 1: Log in to Your Hapana Core Account 1. Go to [core.hapana.com/login](https://core.hapana.com/login). 2. Enter your login credentials and click **Login**. --- ### Step 2: Go to the Clients Tab 1. Click **Clients** from the top menu bar. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443820577_5de6cc11_image-20250513141830-1-1.png?width=670&height=396&name=1759443820577_5de6cc11_image-20250513141830-1-1.png) --- ### Step 3: Search for the Client 1. Use the **search bar** to find the client by name, email address, barcode, or phone number. --- ### Step 4: Open the Client Profile 1. Click on the client’s **Name** to open their profile details. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443821825_1061e8a5_image-20250513141856-3-1.png?width=670&height=396&name=1759443821825_1061e8a5_image-20250513141856-3-1.png) --- ### Step 5: Access Client Information 1. In the client profile, click the **Information icon** (clipboard icon) to view client details. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443823096_5780e2bf_image-20250513141908-4-1.png?width=670&height=396&name=1759443823096_5780e2bf_image-20250513141908-4-1.png) --- ### Step 6: Scroll to the Communications Section 1. Scroll down the page to find the **Communications** section. --- ### Step 7: Update Preferences 1. Select or unselect the checkboxes for **Email** or **Text** communication. 2. To completely disable messages, use the **Unsubscribe from everything** option. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443824413_8ec413fd_image-20250513142011-5-1.png?width=670&height=396&name=1759443824413_8ec413fd_image-20250513142011-5-1.png) > Tip: Preferences are saved automatically. No need to click a Save button. --- Expected Outcome The client’s communication settings will update instantly, ensuring they only receive the messages they want. --- Frequently Asked Questions **Q: Will clients be notified when preferences are changed?** No, changes to communication preferences are silent and not communicated to the client. **Q: Can clients update their own preferences?** Yes, clients can also manage their preferences via their online profile or Mobile App if enabled. **Q: What does “Unsubscribe from everything” include?** It blocks all communications except for receipts and urgent alerts like critical account info. Please see more information [here](https://support.hapana.com/kb/article/848#:~:text=Emails%20Clients%20Will%20Always%20Receive). --- Need help? Reach out to our support team via [**support@hapana.com**](mailto:support@hapana.com). - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana