Overview

This feature helps you maintain cleaner client records and enforce membership integrity across locations. When enabled, the system prevents a client from signing up or editing a profile using a phone number already linked to an existing client within your corporate entity—even if they use a different email address. This stops clients from bypassing membership limits by creating duplicate profiles.

Why it matters:

It’s common for members to try registering again with a different email to access early bird or special offers at another location. This feature blocks that by checking the phone number against all records in your brand.

Prerequisites

• Admin access to Core
• Access to Account Settings > Configurations > Business Profile

Step 1: Log in to Core

• Head to core.hapana.com and sign in using your admin credentials.

Step 2: Navigate to Business Profile

• From the Core, click your profile initials in the top-right corner.
• Select Account Settings.
• Choose the Configurations tab.
• Under Business Profile, click Edit and look for the option: Prevent Sign-Up with Duplicate Phone Number.

Step 3: Toggle Your Desired Setting

• Select Yes to enable the restriction:
  • New sign-ups or updates will be blocked if the phone number already exists in the corporate database.
• Select No to allow clients to reuse the same phone number across multiple profiles.
• Click Save to apply changes on the settings.

Tip: If you're part of a multi-location business and want to avoid membership abuse, we strongly recommend enabling this setting.

What Happens When Enabled

When this setting is turned on, the duplicate phone number check applies to:

• Client sign-ups through the app, kiosk, and website widgets
• Profile edits via the app, kiosk, or embedded widgets
• Manual profile creation by staff in Core

If a client attempts to use an existing phone number, they’ll see a message:

“Phone number already in use”

The profile creation or update will be blocked until a unique phone number is entered.

Expected Outcome

Once enabled, clients will be unable to register or update their profiles using a phone number already in your system, reducing duplicate accounts and membership fraud.

Frequently Asked Questions

Q: Does this apply across all locations in a brand?

Yes, the phone number check is enforced across all client records within your corporate entity.

Q: What if a client accidentally uses a family member’s phone number?

They’ll be prompted to enter a different number or update the original profile. Staff can assist by updating the original record if needed.

Q: Will existing records be affected?

No. This rule applies to new sign-ups and profile updates only.

Need Help?

Reach out to our support team via [email protected].