--- title: How to Turn off Welcome Emails for New Clients or Team Members description: Turn off welcome emails Hapana --- [Skip to content](https://support.hapana.com/kb/article/625#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) # How to Turn off Welcome Emails for New Clients or Team Members ## Overview CORE automatically sends a welcome email when a new client, member, or team member is added to your system. But if you're handling onboarding through your own emails or prefer to control when messages go out, you can turn these off in just a few clicks. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/3a0a12408be24b03873ad65fe961ee5e) Or preview it below: --- ## Prerequisites Before you begin: - Make sure you have **admin access** to your location settings - Log in through the **Hybrid dashboard** --- ## Step-by-step instructions ### Step 1: Go to your account settings 1. Click on your **Location Name** at the top right of your dashboard 2. Select **Account Settings** 3. Click into **Configurations** ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759443723671_bb2c93ae_image-20250515184008-4-1.png) ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759443725236_23a6c511_image-20250515184038-5-1.png) ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759443726872_3a862b41_image-20250515184513-6-1.png) --- ### Step 2: Find the email trigger section 1. Scroll down until you see **Customize Emails triggered by Hapana** 2. Click the **Edit** button next to it ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759443728492_8b543f65_image-20250515184544-7-1.png) --- ### Step 3: Toggle welcome emails off 1. You'll see three toggles: - **Welcome email to a member** - **Welcome email to team member** - **Welcome email to a client who is already registered** 2. If any of these are green, they're currently **on** 3. To **turn off**, click the toggle — it will turn **red** 4. To **turn back on**, click again — it will turn **green** ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759443730320_0487ecdc_image-20250515184606-8-1.png) > 💡 Tip: Red means OFF. Green means ON. You can change these any time. --- ## Expected outcome Once updated, your system will stop automatically sending welcome emails. You'll have more control over how and when clients or staff receive onboarding communication. --- ## FAQs **Q: Can I turn off just one email, like the team member?** A: Yep! You can toggle each one individually depending on your workflow. **Q: Will this stop other emails like payment receipts?** A: No — this only affects the welcome-style emails in this section. **Q: Can I customize these emails instead of turning them off?** A: Yes, reach out to [support@hapana.com](mailto:support@hapana.com) to talk through customization options. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana