--- title: Add internal comments and mention team members in Contact Conversations description: contact conversations --- [Skip to content](https://support.hapana.com/kb/article/639#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en) 3. [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) # Add internal comments and mention team members in Contact Conversations **Overview** This guide shows you how to add **internal comments** and **tag teammates** inside the **Conversations window in a contact** in GROW. Internal comments let your team collaborate behind the scenes without sending a message to the client. Mentioning teammates ensures they get notified when you need their input. --- **Prerequisites** Before you begin: - You must have access to Contacts tab in GROW - Your team members must be added as users in the same location - You must be working inside an active conversation thread --- ### **Step 1: Open a Contact** 1. Click **Contacts** from the left-hand menu. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443928575_9771e35d_image-20250520172630-99-1.png?width=670&height=391&name=1759443928575_9771e35d_image-20250520172630-99-1.png) 2. Open a Contact ![](https://support.hapana.com/hs-fs/hubfs/image-png-Feb-16-2026-12-34-27-5180-AM.png?width=660&height=321&name=image-png-Feb-16-2026-12-34-27-5180-AM.png) --- ### **Step 2: Click the internal comment icon** 1\. Above the message reply box, click “Internal Comment” to switch into **internal comment mode**. ![](https://support.hapana.com/hs-fs/hubfs/image-png-Feb-16-2026-12-38-34-7021-AM.png?width=1920&height=934&name=image-png-Feb-16-2026-12-38-34-7021-AM.png)   2\. The background of the input field will change to yellow, indicating you're leaving an internal comment instead of a message to the contact. ![](https://support.hapana.com/hs-fs/hubfs/image-png-Feb-16-2026-12-39-07-2658-AM.png?width=1920&height=934&name=image-png-Feb-16-2026-12-39-07-2658-AM.png) > ***Tip:** Internal comments are only visible to your team — they will not be sent to the client.* --- ### **Step 3: Tag a teammate using @mention** 1. In the comment box, type the **@ symbol**, followed by the team member’s name. 2. Select their name from the dropdown that appears. 3. Finish your message and click Send. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443935224_14ec360c_image-20250520172720-103-1.png?width=670&height=391&name=1759443935224_14ec360c_image-20250520172720-103-1.png) This sends them a notification, so they know to jump into the conversation. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443936817_cf5224c2_image-20250520172728-104-1.png?width=670&height=391&name=1759443936817_cf5224c2_image-20250520172728-104-1.png) > ***Tip:** Use internal comments to assign follow-ups, flag tricky questions, or add client context for your team.* --- **Expected outcome** Your internal note will appear in the thread with a yellow background, clearly marked as a comment. If you tagged a teammate, they’ll get a notification and can reply right inside the conversation. --- **Troubleshooting / FAQs** **Q: Where can the staff member see the internal comment if mentioned?** A: By clicking on the Bell button on the upper right hand corner of the window. **Q: Can clients see internal comments?** A: No. Internal comments are only visible to logged-in users on your team. **Q: Can I edit or delete an internal comment after posting?** A: Not at this time. Once posted, internal comments can’t be edited or deleted. **Q: Why can’t I find a teammate when typing @?** A: Make sure they’re a user in the same location and have access to the Conversations tab. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana