--- title: Select “To” and “From” numbers for SMS messages description: GROW SMS messages --- [Skip to content](https://support.hapana.com/kb/article/640#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en) 3. [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) # Select “To” and “From” numbers for SMS messages **Overview** This guide shows you how to select the **“To”** and **“From”** numbers when sending an SMS message in GROW. This is helpful when you’re managing multiple phone numbers and want to control which one a message is sent from — especially in multi-location or high-volume studios. --- **Prerequisites** Before you begin: - You must have access to the **Conversations or Contacts** tab in GROW - At least one **SMS-capable phone number** must be added to your location - The contact you’re messaging must have a valid mobile number on file --- ### **Step 1: Open the Conversations tab** 1. Click **Conversations/Contacts** in the left-hand menu. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444177716_a7d7c906_image-20250520172844-105-1.png?width=670&height=391&name=1759444177716_a7d7c906_image-20250520172844-105-1.png) 2. Choose a conversation or start a new one by selecting a contact. --- ### **Step 2: Confirm or select the “To” number** - The **To** field auto-fills with the contact’s saved mobile number. - If a contact has multiple numbers, you can select the preferred one from the dropdown. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444179249_d5eacdb2_image-20250520172852-106-1.png?width=670&height=391&name=1759444179249_d5eacdb2_image-20250520172852-106-1.png) > Tip: Make sure the selected number is SMS-enabled. Invalid numbers won’t send. Also ensure that DND is disabled for SMS for the contact. If it’s enabled, the system will not allow for you to send the SMS. --- ### **Step 3: Select the “From” number** - Click the **From** dropdown to choose which of your GROW numbers you want to send the SMS from. - If you only have one number assigned, it will be selected by default. - If multiple numbers are available, you’ll see a list and can choose the appropriate one. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444180842_0328090f_image-20250520172904-107-1.png?width=670&height=391&name=1759444180842_0328090f_image-20250520172904-107-1.png) > Tip: If your location uses multiple numbers for different campaigns or brands, this feature helps you stay organized and avoid confusion for clients. --- **Expected outcome** Your SMS message will be sent using the selected “From” number and delivered to the chosen “To” number. This ensures better message tracking and consistent communication with your contacts. --- **Troubleshooting / FAQs** **Q: What if I don’t see the correct “From” number in the dropdown?** A: Make sure the number is SMS-capable and assigned to your GROW account. Contact support if it’s missing. **Q: Can I change the “From” number after the message is sent?** A: No. Once sent, messages are tied to the number used at the time of sending. **Q: Why isn’t the message delivering to the “To” number?** A: Double-check that the selected number is valid, mobile-enabled, and the contact does not have DND enabled for SMS. 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