Overview

This guide shows you how to remove a tag from multiple contacts at the same time using the Contacts tab in GROW. It’s helpful for cleaning up outdated tags or fixing tagging mistakes in bulk — without needing to edit each contact one-by-one.

Prerequisites

Before you start:

• You must have access to the Contacts tab in GROW
• The tag must already exist on the contacts
• You should know which contacts the tag applies to

Step 1: Open your Contacts list

1. Click Contacts in the left-hand menu of GROW.

   

2. You’ll land on your full contact list.

Step 2: Select the contacts to update

1. Apply a filter under More Filters to find contacts with a specific tag(s) you’d like to remove. Use the checkboxes to the left of each contact to select them.

   

2. To select all contacts on the page, click the top checkbox.

3. If more contacts match your view, click the Select all [X] records link that appears.

Tip: Use filters (like tag or pipeline stage) or a Smart List before selecting if you want to target a specific group.

Step 3: Remove the tag

1. Once contacts are selected, Click the Remove Tag option in the Bulk Actions toolbar.

   

2. In the pop-up window, select the tag(s) you want to remove and a name for your bulk action & click “Remove Tags to finish.

   

Tip: You can remove more than one tag at once by selecting multiple tags in the pop-up.

Expected outcome

The selected tag(s) will be removed from all chosen contacts. To confirm, you can click into an individual contact’s profile and check the Tags section.

Troubleshooting / FAQs

Q: What if a contact doesn’t have the tag I selected?

A: Nothing will change for them — GROW will only remove the tag from contacts who currently have it.

Q: Can I undo a tag removal?

A: No. Once tags are removed, they don’t come back automatically. You’d need to reapply them manually or through another bulk action.

Still need help?

Reach out to our support team via [email protected]