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Overview
Need to bring a past client back into your studio? Whether they’ve been set to Alumni, Removed, or just haven’t held a membership in a while, reactivating them in CORE is simple. This guide shows you how to update their status and assign a new membership or package.
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Prerequisites
Before you begin:
- The client must already exist in your Clients list
- You must have billing and admin access
- Know which membership or pack the client will be reactivating with
Step-by-step instructions
Step 1: Search for the client
- Go to the Clients section
- Use the search bar to locate the client (even if their status is Alumni or Removed)
✅ Tip: You can reactivate anyone still in your client list — no need to re-create their profile.
Step 2: Update their status to Active
- Filter clients by selecting Action drop down menu
- Find client and click on Update status gear icon
- Click on the current Status (e.g. Alumni or Removed)
- Choose Active from the dropdown menu
- Click Update Status, then Confirm
🔄 This reactivates the client, allowing them to log in, book sessions, and access the app again.
Step 3: Add a new membership or pack
- Go to Payments > New Sale
- Select the client
- Choose a Membership or Package
- Add to cart and check out with their preferred payment method
💡 If a client is already Active but has no membership, selling a new one is all you need to do — no status change required.
Expected outcome
The client is now active, can access your app or schedule, and has a current membership or package assigned.
FAQs
Q: What if the client was marked as “Deleted”?
A: You’ll need to re-add them manually if they were permanently removed from the system.
Q: Will the client be notified when reactivated?
A: Not automatically — you’ll need to contact them or send a welcome email if needed.
Q: Can I move someone directly from Removed to Active?
A: Yes — just update their status from their profile.
Still need help?
Reach out to our support team via [email protected]
