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Home > CORE > Client Accounts > How to Navigate and Manage the Client Profile Page
How to Navigate and Manage the Client Profile Page
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Overview

The Client Profile page is your go-to hub for everything related to a member — including their schedule, payment history, notes, and communication preferences. This guide walks you through each tab and tool inside a client file, so you can confidently view, edit, and manage individual accounts.

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Prerequisites

Before you begin:

  • Make sure the client has been added to your system
  • You need staff or admin access to view and edit client profiles

Step-by-step walkthrough

Step 1: Access a client profile

  1. Click Clients from the top nav
  2. Search and click on the client’s name
  3. You’ll land on their profile page with tabs like:
    • Notes
    • Files
    • Schedule
    • Payments


Step 2: Use the quick actions at the top

  • Merge Clients – Combine duplicate records
  • Send New Password – Email a login reset link
  • Update Status – Mark as Active, Alumni, or Removed

Tip: To merge accounts, choose the top account and search for the second. Only use this when you're certain both belong to the same person.


Step 3: Add alerts and internal notes

  • Go to the Notes tab
  • Use Customer Alert to flag injuries, lost items, or special instructions
  • Add public or private notes (private ones are hidden from the client)


Step 4: Upload files or send forms

  • Use the Files tab to upload PDFs, waivers, or medical notes
  • Use the Forms tab to send intake forms or documents (if your brand includes this feature)


Step 5: Review and edit client info

  • Under Client Information, you’ll see:
    • Group assignment
    • Custom properties
    • Relationships or Booker Buddy connections
    • Communication opt-in/out status
  • You can also:
    • Delete account (only if all active memberships/packages are removed)
    • View signed policies and agreements


Step 6: Manage schedule and payments

  • In Schedule, you’ll see:
    • Booked sessions
    • Past and canceled sessions
    • The ability to add a session manually
  • In Payments, you’ll find:
    • Active memberships or packs
    • Visit logs and usage
    • Archived packages
    • Payment logs with filters
    • Future scheduled payments
    • Outstanding or pay-as-you-go charges

Tip: Use View/Change Card to update credit card or bank details for billing.


Step 7: Jump into related areas

  • Click the Membership Icon to go straight to that client’s membership setup
  • Use the icons and tools across the top of the page for quick management


Expected outcome

You’ll be able to quickly view, update, and manage any client’s full account from a single page — including memberships, notes, alerts, payments, and communication history.


FAQs

Q: Can clients see notes or alerts?

A: Clients cannot see notes marked as private. Alerts are visible only to staff during check-in.

Q: Why can’t I delete a client profile?

A: You must first remove all active packages and memberships before deleting a profile.

Q: Can I resend a form or intake document?

A: Yes — go to the Forms tab, click the + icon, and select the form to resend.


Still need help?

Reach out to our support team via [email protected]

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