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Home > CORE > Schedule > How to Charge a No Show Fee
How to Charge a No Show Fee
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Overview

Missed classes cost your business time and money. That’s why CORE lets you charge a no-show fee after a session ends — helping encourage clients to attend or cancel on time.

This article shows you exactly how to apply a no-show fee to a client and where to set it up in your system.

🎥 Watch the walkthrough:

Click here to watch on Loom

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Prerequisites

Before you begin:

  • The class must be marked as complete
  • The client must not have been marked as attending
  • Your no-show fee settings must be configured in Retail Settings
  • You’ll need access to the Schedule tab and Retail Configurations

Step-by-step instructions

Step 1: Go to the class in the schedule

  1. Click Schedule in the top navigation
  2. Find and click the class where the no-show occurred (e.g. “Kickboxing”)

Tip: You can search by date or filter by class name to find it faster.


Step 2: Identify eligible no-shows

  1. Once the class has ended, a 💲 dollar sign icon appears next to any clients who:
    • Didn’t attend
    • Weren’t marked as attending
  2. Hover over the icon to confirm it’s a no-show fee


Step 3: Charge the no-show fee

  1. Click the 💲 icon
  2. Review the fee amount
  3. Click Pay Securely to process the charge

✅ Tip: This can be done for one or multiple clients in the same class.


Step 4: Set your no-show fee rules (one-time setup)

  1. Click Payments in the top nav
  2. Select Retail Configurations
  3. Go to Retail Settings
  4. Find the Charge No-Show Fee field
  5. Enter your desired fee (e.g. $10)
  6. Save changes

Tip: You can update this fee anytime. It will apply to future no-show charges.


Expected Outcome

Clients who don’t show up and aren’t marked as attended will be charged the configured no-show fee — helping you protect your studio’s revenue and keep clients accountable.


FAQs

Q: What if I forget to mark someone as attended?

A: You can go back and mark them as attended. This will remove the no-show fee icon.

Q: Can I change the no-show fee amount per class?

A: No — the fee is set globally in Retail Settings, not by class.

Q: What payment method is used?

A: The system uses the client’s stored payment method to process the fee.


Still need help?

Reach out to our support team via [email protected]

 

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