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Overview
Missed classes cost your business time and money. That’s why CORE lets you charge a no-show fee after a session ends — helping encourage clients to attend or cancel on time.
This article shows you exactly how to apply a no-show fee to a client and where to set it up in your system.
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Prerequisites
Before you begin:
- The class must be marked as complete
- The client must not have been marked as attending
- Your no-show fee settings must be configured in Retail Settings
- You’ll need access to the Schedule tab and Retail Configurations
Step-by-step instructions
Step 1: Go to the class in the schedule
- Click Schedule in the top navigation
- Find and click the class where the no-show occurred (e.g. “Kickboxing”)
Tip: You can search by date or filter by class name to find it faster.
Step 2: Identify eligible no-shows
- Once the class has ended, a 💲 dollar sign icon appears next to any clients who:
- Didn’t attend
- Weren’t marked as attending
- Hover over the icon to confirm it’s a no-show fee
Step 3: Charge the no-show fee
- Click the 💲 icon
- Review the fee amount
- Click Pay Securely to process the charge
✅ Tip: This can be done for one or multiple clients in the same class.
Step 4: Set your no-show fee rules (one-time setup)
- Click Payments in the top nav
- Select Retail Configurations
- Go to Retail Settings
- Find the Charge No-Show Fee field
- Enter your desired fee (e.g. $10)
- Save changes
Tip: You can update this fee anytime. It will apply to future no-show charges.
Expected Outcome
Clients who don’t show up and aren’t marked as attended will be charged the configured no-show fee — helping you protect your studio’s revenue and keep clients accountable.
FAQs
Q: What if I forget to mark someone as attended?
A: You can go back and mark them as attended. This will remove the no-show fee icon.
Q: Can I change the no-show fee amount per class?
A: No — the fee is set globally in Retail Settings, not by class.
Q: What payment method is used?
A: The system uses the client’s stored payment method to process the fee.
Still need help?
Reach out to our support team via [email protected]
