--- title: How to enable and use client check-ins description: Enable and use client check-ins --- [Skip to content](https://support.hapana.com/kb/article/704#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) # How to enable and use client check-ins ## Overview Want to see who’s checking into your gym or studio in real-time? You can turn on **client check-in pop-ups** and the **check-in widget** so every time a member checks in, a notification appears on your screen. It’s a simple way to keep track of member activity at your front desk or staff computer. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/ca1d97da9a69477ba3814d894391b81e?sid=c78de167-9b06-4169-8bb5-fb15afc2653e) Or preview it below: --- ## Prerequisites Before you begin: - You must have **admin access** to your location’s **Account Settings** - Make sure you’re working on a device used at the front desk or check-in point - Confirm that clients have valid memberships or credits for check-in --- ## Step-by-step instructions ### Step 1: Open your business profile settings 1. Click your **Location Name** at the top of the dashboard 2. Go to **Account Settings \> Configurations** 3. Scroll down to the **Business Profile** section 4. Click **Edit** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443277002_53845b07_image-20250527154125-45-1.png?width=2048&height=1273&name=1759443277002_53845b07_image-20250527154125-45-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443278582_b1f19eac_image-20250527154136-46-1.png?width=2048&height=1273&name=1759443278582_b1f19eac_image-20250527154136-46-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443280337_16b73e2e_image-20250527154147-47-1.png?width=2048&height=1273&name=1759443280337_16b73e2e_image-20250527154147-47-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443281927_4db2f9fd_image-20250527154158-48-1.png?width=2048&height=1273&name=1759443281927_4db2f9fd_image-20250527154158-48-1.png) --- ### Step 2: Enable check-in features 1. Scroll down to find the following two settings: - **Enable check-in pop-ups** - **Enable check-in widget** 2. Turn both settings **ON** by selecting **Yes** from the dropdown menu 3. Scroll back up and click **Save** at the top right corner ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443283581_89f1083e_image-20250527154210-49-1.png?width=2048&height=1273&name=1759443283581_89f1083e_image-20250527154210-49-1.png) > Tip: Once enabled, you’ll start seeing check-in alerts as members scan in or are manually checked in. --- ### Step 3: Use the check-in widget 1. After saving, a **barcode icon** will appear on your screen (usually in the corner) 2. You can **move this icon** to wherever works best on your screen 3. When a client checks in, a **pop-up will appear** with their name (e.g., “Stephen has checked into the gym”) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443285149_2e5b43a3_image-20250527154223-50-1.png?width=2048&height=1273&name=1759443285149_2e5b43a3_image-20250527154223-50-1.png) > Tip: Click on the barcode icon to view a full list of all recent check-ins. --- ### Step 4: Manually search for a client 1. Click on the barcode icon 2. Use the search field to look up a client by: - **First name** - **Last name** - **Email** - **Phone number** 3. The system will display their check-in info once found ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443286729_26a15201_image-20250527154237-51-1.png?width=2048&height=1273&name=1759443286729_26a15201_image-20250527154237-51-1.png) --- ## Expected outcome You’ll be able to see real-time check-ins for every client as they arrive, either automatically or by manually searching them in the widget. This helps monitor attendance and front-desk activity more efficiently. --- ## FAQs **Q: Can I use this on multiple staff computers?** A: Yes — as long as the setting is enabled and you're logged into the correct account, the pop-ups and widget will display. **Q: Will this show check-ins from other locations?** A: No — it only displays check-ins at the location you're currently logged into. **Q: What happens if I disable the setting later?** A: The pop-up notifications and widget will disappear until the setting is turned back on. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana