--- title: How to Send direct messages to Clients, Groups, Sessions description: direct messages --- [Skip to content](https://support.hapana.com/kb/article/706#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [General](https://support.hapana.com/member-management?hsLang=en#general) # How to Send direct messages to Clients, Groups, Sessions ## Overview Need to send a quick update to one client or a group? You can send direct messages via email, SMS, or push notification straight from Core. This is perfect for sending last-minute class info or direct communication — but not for marketing! > ⚠️ Important: For marketing messages or bulk outreach, use Hapana Grow or your dedicated marketing platform. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/c8e4a127729a41caa7abdab2e5ab15c2) Or preview it below: ## Prerequisites Before you begin: - You must have access to Core with messaging permissions enabled - Client profiles must have valid contact info (email, mobile number) - Groups must already be created if you want to message by group --- ## Step-by-step instructions ### Step 1: Open the messaging tool 1. From the top nav, click the **speech bubble icon** for messaging 2. Choose your audience: **Clients**, **Groups**, or **Sessions** > Tip: You can select individuals one by one or use filters to target an entire group or session list. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442310231_041ad326_image-20250527145336-15-1.png?width=2048&height=1273&name=1759442310231_041ad326_image-20250527145336-15-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442311756_aca8aae3_image-20250527145347-16-1.png?width=2048&height=1273&name=1759442311756_aca8aae3_image-20250527145347-16-1.png) --- ### Step 2: Select who you want to message - **Clients**: Pick from your client list or select all - **Groups**: Choose a pre-built group (like a challenge or class group) - **Sessions**: Target those booked into a specific session or class ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442313320_cb2a9891_image-20250527145357-17-1.png?width=2048&height=1273&name=1759442313320_cb2a9891_image-20250527145357-17-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442315094_d5f7e021_image-20250527145408-18-1.png?width=2048&height=1273&name=1759442315094_d5f7e021_image-20250527145408-18-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442316963_480657d3_image-20250527145418-19-1.png?width=2048&height=1273&name=1759442316963_480657d3_image-20250527145418-19-1.png) > You won’t be able to select “booked” or “waitlist” sessions unless there are clients already assigned. --- ### Step 3: Choose your message type After selecting your recipients, click **Configure Message**. You can choose from: - **Email** – sent to the email address in the client’s profile - **SMS** – sent to the mobile number in the profile - **Push notification** – delivered via your branded mobile app > Tip: Push is free and shows up as a notification on the client’s phone. Use this for fast, non-intrusive updates. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442318868_ee973ff3_image-20250527145429-20-1.png?width=2048&height=1273&name=1759442318868_ee973ff3_image-20250527145429-20-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442320655_aae63fed_image-20250527145440-21-1.png?width=2048&height=1273&name=1759442320655_aae63fed_image-20250527145440-21-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442322314_fb4bac80_image-20250527145449-22-1.png?width=2048&height=1273&name=1759442322314_fb4bac80_image-20250527145449-22-1.png) --- ## Expected outcome Your selected clients will receive your message instantly via the method you chose — email, SMS, or push. You'll be able to see a summary of who it was sent to. --- ## FAQs **Q: Can I send the same message to both email and SMS?** A: Yes — you can choose multiple methods, but keep in mind SMS limits. **Q: Are SMS messages unlimited?** A: No — your account comes with a fixed number of SMSs per month. Most studios reserve SMS for automated trigger messages. **Q: Can I use this tool for promotions or marketing?** A: No, use Hapana Grow or a marketing tool for campaigns and bulk messages. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com)   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana