Overview

Need to send a quick update to one client or a group? You can send direct messages via email, SMS, or push notification straight from Core. This is perfect for sending last-minute class info or direct communication — but not for marketing!

⚠️ Important: For marketing messages or bulk outreach, use Hapana Grow or your dedicated marketing platform.

🎥 Watch the walkthrough:

Click here to watch on Loom

Or preview it below:

Prerequisites

Before you begin:

• You must have access to Core with messaging permissions enabled
• Client profiles must have valid contact info (email, mobile number)
• Groups must already be created if you want to message by group

---

Step-by-step instructions

Step 1: Open the messaging tool

1. From the top nav, click the speech bubble icon for messaging
2. Choose your audience: Clients, Groups, or Sessions

Tip: You can select individuals one by one or use filters to target an entire group or session list.

---

Step 2: Select who you want to message

• Clients: Pick from your client list or select all
• Groups: Choose a pre-built group (like a challenge or class group)
• Sessions: Target those booked into a specific session or class

You won’t be able to select “booked” or “waitlist” sessions unless there are clients already assigned.

---

Step 3: Choose your message type

After selecting your recipients, click Configure Message.

You can choose from:

• Email – sent to the email address in the client’s profile
• SMS – sent to the mobile number in the profile
• Push notification – delivered via your branded mobile app

Tip: Push is free and shows up as a notification on the client’s phone. Use this for fast, non-intrusive updates.

---

Expected outcome

Your selected clients will receive your message instantly via the method you chose — email, SMS, or push. You'll be able to see a summary of who it was sent to.

---

FAQs

Q: Can I send the same message to both email and SMS?

A: Yes — you can choose multiple methods, but keep in mind SMS limits.

Q: Are SMS messages unlimited?

A: No — your account comes with a fixed number of SMSs per month. Most studios reserve SMS for automated trigger messages.

Q: Can I use this tool for promotions or marketing?

A: No, use Hapana Grow or a marketing tool for campaigns and bulk messages.

---

Still need help?

Reach out to our support team via [email protected]