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Overview
This guide shows you how to suspend a client’s membership in CORE — whether they’re going on holiday, recovering from injury, or just need a break. You’ll also learn how to apply a suspension fee and track all suspended memberships across your studio.
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Prerequisites
- Admin access to the Clients and Reports tabs
- The client must have an active membership
- You must know the desired suspension start and end dates
How to suspend a membership
1. Open the client’s profile
- Click Clients from the top menu
- Search for the client by name, email, phone, or barcode
- Click on their name to open the profile
Tip: You’ll land in the Payments tab by default
2. View the membership
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Scroll to the Memberships section
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Click the eye icon next to the active membership
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This opens the membership details page
3. Change the status to suspended
- Next to Current Status, click the pencil icon
- Select Suspended from the dropdown
You’ll now see options for:
- Start date of the suspension
- End date (or no end date if open-ended)
- Suspension fee, if applicable
Tip: Always align suspension dates with billing cycles to avoid overcharging. Hapana does not automatically prorate.
4. Add optional suspension fees
You can charge:
- A one-time flat fee (e.g., $30 total)
- A recurring fee (e.g., $10 per week of suspension)
Set your amount, frequency, and click Update Status. Then Confirm the change.
You’ll now see:
- The membership status updated to Suspended
- Future invoices updated with the suspension fee
- The regular billing invoice paused during the suspension
5. View suspension history
- Under the membership details, find the Payment Statistics section.
- Click the eye icon to see all past and upcoming suspension periods.
How to report on suspended memberships
- Click Reports in the top nav
- Under Financial, choose Suspended Memberships Report
- Filter by date range to see upcoming or active suspensions
- You’ll see client name, dates, and status at a glance
Expected outcome
The client’s membership will be paused for the selected dates. Their regular payments will be paused, and any added suspension fees will generate as invoices.
FAQs
Can I suspend a membership without an end date?
Yes — just leave the end date blank. You can update it later.
Will suspension fees charge automatically?
Yes — if you add a fee and save, invoices will generate according to the setup.
Can I view past suspensions?
Yes — they’re listed under the Suspensions tab in the membership view.
Still need help?
Reach out to our support team via [email protected]
