--- title: How to Set Up and View Session Feedback description: session feedback --- [Skip to content](https://support.hapana.com/kb/article/744#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) # How to Set Up and View Session Feedback ## Overview Session feedback helps you collect insights directly from clients after a class. You can ask for star ratings, written feedback, or both — and track it all in reports. This is a great way to improve your classes, support your trainers, and understand what your clients love (or don’t). 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/0a916b6f14d44d2d8f5867a44ed5c8e6) Or preview it below: --- ## Prerequisites Before you begin: - Make sure you have access to **Edit Profile**, **Schedule Templates**, and **Reports** - Decide what kind of feedback you want (star ratings, open text, or both) - Have at least one class template ready to apply feedback to --- ## Step-by-step instructions --- ### Step 1: Create feedback fields 1. Click your **Studio Name** at the top and select **Edit Profile** 2. Click **Session Feedback** on the left 3. Click **Add Field** 4. Choose your **field type**: - **Star Rating (1–5 stars)** – e.g. “How did you find that class?” - **Multi-line Text** – for open-ended responses 5. Click **Save** > ✅ Tip: You can add multiple questions — like “Rate the trainer” or “What could be improved?” ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443333647_6601fd2c_image-20250530132505-57-1.png?width=2048&height=1273&name=1759443333647_6601fd2c_image-20250530132505-57-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443335212_6e736549_image-20250530132521-58-1.png?width=2048&height=1273&name=1759443335212_6e736549_image-20250530132521-58-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443336763_34bdc43e_image-20250530132528-59-1.png?width=2048&height=1273&name=1759443336763_34bdc43e_image-20250530132528-59-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443338259_126e3666_image-20250530132537-60-1.png?width=2048&height=1273&name=1759443338259_126e3666_image-20250530132537-60-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443339838_2adc82c0_image-20250530132545-61-1.png?width=2048&height=1273&name=1759443339838_2adc82c0_image-20250530132545-61-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443341462_0af085c3_image-20250530132551-62-1.png?width=2048&height=1273&name=1759443341462_0af085c3_image-20250530132551-62-1.png) --- ### Step 2: Enable feedback on specific classes 1. Go to **Schedule** 2. Click the **cog icon** \> **Schedule Templates** 3. Choose a template and click the **pencil icon** 4. Scroll to the bottom and toggle **Session Feedback = Yes** 5. Click **Save** > 💡 You can choose to enable feedback on all classes or just select ones. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443343068_f68e0169_image-20250530132605-63-1.png?width=2048&height=1273&name=1759443343068_f68e0169_image-20250530132605-63-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443344780_0fbfb1f5_image-20250530132612-64-1.png?width=2048&height=1273&name=1759443344780_0fbfb1f5_image-20250530132612-64-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443347050_a3c68b17_image-20250530132620-65-1.png?width=2048&height=1273&name=1759443347050_a3c68b17_image-20250530132620-65-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443349127_bd82e1c2_image-20250530132625-66-1.png?width=2048&height=1273&name=1759443349127_bd82e1c2_image-20250530132625-66-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443350964_f57f9953_image-20250530132632-67-1.png?width=2048&height=1273&name=1759443350964_f57f9953_image-20250530132632-67-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443352944_85271974_image-20250530132636-68-1.png?width=2048&height=1273&name=1759443352944_85271974_image-20250530132636-68-1.png) --- ### Step 3: View client responses in reports 1. Go to **Reports** 2. Select **Session Feedback Report** 3. Set your date range and filter by: - Session name - Instructor - Feedback type 4. Click **Edit Report Settings** to customize columns — e.g. session time, trainer name, or rating ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443354798_c24c0190_image-20250530132642-69-1.png?width=2048&height=1273&name=1759443354798_c24c0190_image-20250530132642-69-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443357626_92675d29_image-20250530132647-70-1.png?width=2048&height=1273&name=1759443357626_92675d29_image-20250530132647-70-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443359489_9412dd2f_image-20250530132653-71-1.png?width=2048&height=1273&name=1759443359489_9412dd2f_image-20250530132653-71-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443361024_f51b7ee3_image-20250530132700-72-1.png?width=2048&height=1273&name=1759443361024_f51b7ee3_image-20250530132700-72-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443362585_5b01ca1a_image-20250530132708-73-1.png?width=2048&height=1273&name=1759443362585_5b01ca1a_image-20250530132708-73-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443364174_adf79375_image-20250530132714-74-1.png?width=2048&height=1273&name=1759443364174_adf79375_image-20250530132714-74-1.png) --- ### Step 4: What clients see in the app After their class ends, clients get a prompt in the app asking them to leave feedback. Depending on your setup, they’ll either: - Tap stars to rate the session - Fill out an open text box - Or both Once submitted, feedback is logged to the session feedback report and visible to your team. --- ## Expected outcome After setup: - Clients will be asked for feedback after selected sessions - You’ll be able to review responses in your **Reports \> Session Feedback** - Trainers and managers can use this to improve class quality and client experience --- ## FAQs **Q: Can I use both star ratings and text input in the same form?** A: Yes! You can mix and match multiple question types. **Q: Will clients be prompted every time?** A: Only for the sessions where feedback is enabled via the template. **Q: Can I export feedback data?** A: Yes — reports can be customized, filtered, and downloaded as needed. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana