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Home > CORE > Reporting > How to Use the Check-in Report
How to Use the Check-in Report
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Overview

The Check-in Report shows who has checked in to your studio, how they did it, and when. It's a powerful tool to help you track attendance trends, follow up with inactive clients, and manage multi-location usage. This guide covers how to access, filter, and understand the report.

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Prerequisites

  • Access to the Reports tab in CORE
  • Reporting permissions for Client & Attendance
  • Clients must be using some form of check-in (kiosk, app, or desktop)

Step-by-step instructions

1. Open the check-in report

  1. Click on Reports in the top navigation bar
  2. Under the Client and Attendance section, select Client Check-in
  3. Set your desired date range at the top

Tip: You can only pull data for up to 6 months at a time.


2. Choose your view format

You’ll see four report versions, but most users use the first two:

  • Detailed Report

    See every individual check-in during the date range. This includes:

    • Client name and info
    • How they checked in (e.g. app, kiosk, widget)
    • The class attended and check-in time
    • Any flags or alerts (e.g. failed payment, warning icon)
  • Summary by Client

    Shows total check-ins per client within your set range. This helps you spot:

    • Who’s consistently showing up
    • Who’s gone quiet
    • Who’s checking in with issues (e.g. payment alerts)


3. Add extra info (optional)

Click Edit Report Settings in the top-right to include more columns, such as:

  • Membership or package details
  • Home studio (useful for multisite operators)
  • Staff or trainer information tied to the class
  • Client custom fields


4. Use other views as needed

  • Summary by Period

    Breaks down the total number of check-ins across your date range:

    • How many were valid
    • How many had failed payments or alerts
  • Corporate Usage

    Shows clients visiting your studio from other locations in your brand. Useful for:

    • Franchise models or multi-site setups
    • Seeing where members are cross-training


Expected outcome

After following these steps, you'll have a clear picture of:

  • Who’s checking in and how often
  • Who has payment or profile issues at check-in
  • Where your clients are checking in from (especially for multi-site studios)

FAQs

Q: What’s the difference between “detailed” and “summary by client”?

A: Detailed shows every individual check-in. Summary shows total check-ins per person during your date range.

Q: Can I see who checked in from another location?

A: Yes! Use the Corporate Usage tab to see who’s visiting from other studios in your brand.

Q: Why don’t I see any data for a full year?

A: The check-in report only allows up to 6 months at a time.


Still need help?

Reach out to our support team via [email protected]

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