--- title: Cancel a Membership description: cancel --- [Skip to content](https://support.hapana.com/kb/article/755#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # Cancel a Membership ## Overview This article walks you through how to cancel a membership for a client in CORE. You can cancel a membership immediately or set it to cancel on a specific date. You’ll also learn how to add cancellation reasons for internal tracking. 🎥 **Watch the walkthrough:** [Click here to watch on Loom](https://www.loom.com/share/c662a80bf9644a968aaa6a5d7f80678f) Or preview it below:     ## Prerequisites - Admin access to CORE - The client must have an active membership - (Optional) Pre-defined cancellation reasons if needed for reporting --- ## Step-by-step instructions --- ### Step 1: Search for the client 1. Click on the **Clients** tab. 2. Use the search bar to find the relevant client (e.g. Linda). ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442672348_311beb0e_image-20250602122600-42-1.png?width=1747&height=221&name=1759442672348_311beb0e_image-20250602122600-42-1.png)   --- ### Step 2: Access the membership section 1. Once on the client’s profile, you’ll land on the **Payments** tab. 2. Scroll down to the **Memberships** section. 3. Locate the active membership and click the **View (eye)** icon.   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442673624_f65898c0_image-20250602122616-43-1.png?width=762&height=546&name=1759442673624_f65898c0_image-20250602122616-43-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442674940_27e43653_image-20250602122638-44-1.png?width=828&height=160&name=1759442674940_27e43653_image-20250602122638-44-1.png)     ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442675871_2f857968_image-20250602122646-45-1.png?width=1658&height=482&name=1759442675871_2f857968_image-20250602122646-45-1.png)   --- ### Step 3: Cancel the membership 1. In the membership view, click the **Pencil (edit)** icon. 2. From the **Status** dropdown, change the status from **Active** to **Cancelled**. 3. Choose a **Cancellation Option**: - **Immediately**: The cancellation takes effect right now. - **On a Specific Date**: Set a future cancellation date. The cancellation will occur between 00:00 - 4:00am of the selected date.  > Tip: If the Cancellation Start Date is set to 25th September, the cancellation will occur between 00:00 - 4:00am of 25th September. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442677158_09aacccb_image-20250602122703-46-1.png?width=1705&height=487&name=1759442677158_09aacccb_image-20250602122703-46-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442678448_3cf7398b_image-20250602122712-47-1.png?width=1705&height=487&name=1759442678448_3cf7398b_image-20250602122712-47-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442679828_848dad04_image-20250602122720-48-1.png?width=681&height=646&name=1759442679828_848dad04_image-20250602122720-48-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442681182_03bb726d_image-20250602122729-49-1.png?width=360&height=171&name=1759442681182_03bb726d_image-20250602122729-49-1.png)     --- ### Step 4: Add cancellation reasons (optional) 1. Go back to the top of the screen and click **Edit**. 2. Navigate to the **Properties** section. 3. Click the **+ (plus)** icon to add a new **Cancellation Reason**. 4. Save changes once done. > Tip: Use cancellation reasons to help with retention analysis later.   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442682073_51fd11c9_image-20250602122743-50-1.png?width=239&height=322&name=1759442682073_51fd11c9_image-20250602122743-50-1.png)     ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442683004_28cec992_image-20250602122750-51-1.png?width=450&height=623&name=1759442683004_28cec992_image-20250602122750-51-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442684215_c2e6655b_image-20250602122804-52-1.png?width=1273&height=332&name=1759442684215_c2e6655b_image-20250602122804-52-1.png)     ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442685242_ce57e909_image-20250602122810-53-1.png?width=582&height=328&name=1759442685242_ce57e909_image-20250602122810-53-1.png)     --- ## Expected outcome The client’s membership will be updated to reflect the selected cancellation date. If a reason is added, it will be recorded in their profile. --- ## FAQs **Q: Can a client cancel their membership from the app?** A: Only if you’ve enabled the “Client Can Cancel Membership” setting in the membership setup. **Q: Will clients receive a notification when canceled?** A: Not by default. You’ll need to communicate changes separately. **Q: Can I undo a cancellation?** A: You can re-activate a membership if needed by editing the membership status. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com)     - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana