---
title: Add and Manage Multiple Payment Methods
description: payment methods
---

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# Add and Manage Multiple Payment Methods

##### **Overview**

Clients can now store up to **five payment methods** in their account and choose separate methods for **Pay Today** and **Recurring** payments. This gives businesses and members more control and flexibility, especially in mixed-payment situations. 

**Prerequisites**

- Your business must use **Stripe** or **Ezypay** for payment processing.
- The multi-payment method setting must be **enabled at the core level.**
- Feature cannot be turned off once enabled.

**Enable Multiple Payment Methods at Core Level**

1. Go to **Payments** tab and select **Retail Configurations** from drop down
2. Select Retail Settings on left hand side
3. Scroll to Payment Method Settings \> Select Edit icon
4. Ensure ‘**Allow Multiple Payment Methods’** is set to On and Save

![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442412494_40f50334_image-20250605140831-5-1.png?width=670&height=443&name=1759442412494_40f50334_image-20250605140831-5-1.png)

  

![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442413842_5373397d_image-20250605140844-6-1.png?width=670&height=443&name=1759442413842_5373397d_image-20250605140844-6-1.png)

![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442415187_9cda9437_image-20250605140858-7-1.png?width=670&height=443&name=1759442415187_9cda9437_image-20250605140858-7-1.png)

 

### **How Clients Manage Payment Methods in the Mobile App**

#### 1. Access the Billing Information section

1. Open the **Mobile App**.
2. Click **three-dots More**
3. Navigate to the **Billing Information** section.

> Tip: If no payment methods are added yet, you’ll see a prompt to add your first method.

#### 2. Add payment methods

1. Tap the **Add Payment Method** button.
2. Enter your card or bank details and tap **Save**.                           

#### 3. Manage existing payment methods

1. Tap the **three dots** next to any saved method.
2. Choose one of the following: 
     - **Set as default**
     - **Delete payment method**

> Tip: You can delete a method even if it’s the only one on file, as long as it’s not tied to a membership or failed transaction.

 

                                                                ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759442417275_a0f39329_AGV-vUeoDnnwD1xwMzD3W4HlTIaGTN-qwVHDC0igTyKbj2P6IZ-1.png?width=221&height=478&name=1759442417275_a0f39329_AGV-vUeoDnnwD1xwMzD3W4HlTIaGTN-qwVHDC0igTyKbj2P6IZ-1.png)

### **Select Payment Method During Checkout**

#### 1. Start checkout

1. Go to the **Checkout** screen.
2. Select the service or membership.

#### 2. Enable separate payment methods for Pay Today & Recurring

1. If available, toggle on **Use a different payment method for Recurring & Pay Today**.
2. Choose the payment method for **Pay Today**.
3. Select a different method for **Recurring Payments**.

> Tip: This toggle is visible only when your membership configuration allows separate methods, as defined at the core level.

#### 3. Confirm and complete payment

1. Review the selected methods.
2. Tap **Checkout**

 

### **Handle Failed Payments**

1. On the **Home** screen, clients will see a **Failed Payment** alert if applicable.
2. Tap through the alert to retry the payment.
3. Select **Change** to pick a different stored method.

#### **Expected Outcome**

Clients can manage up to five payment methods, set defaults, and choose different options for initial and recurring payments. Payment issues can be resolved more easily through flexible retry options.

---

Need help? Reach out to our support team via [support@hapana.com](mailto:support@hapana.com).

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