--- title: CORE | Set Up and Manage Dishonor Fees for Failed Payments description: dishonor fees --- [Skip to content](https://support.hapana.com/kb/article/790#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) # CORE | Set Up and Manage Dishonor Fees for Failed Payments ## Overview This article explains how to configure and manage **Dishonor Fees** in CORE — which are additional charges automatically applied when a client’s payment fails. These fees can help offset processing and administrative costs associated with failed credit card or bank transactions. 🎥 **Watch the walkthrough:** [Click here to watch on Loom](https://www.loom.com/share/eb312c2ff220497badfe089821295dad?sid=001442e0-add8-47bb-a6d0-05db8bc59758) Or preview it below:   ## Prerequisites - Admin access to CORE - Stripe connected as your merchant processor - Awareness of local compliance for dishonor/late payment fees --- ## Step-by-step instructions --- ### Step 1: Configure dishonor fee settings 1. Go to **Payments** \> **Retail Configurations** \> **Retail Settings**. 2. Scroll down to **Dishonor Fee** under the **Schedule Fees** section. 3. Click the **Pencil Icon** to edit. 4. Enter the **fee amount** (e.g. $10). 5. Click **Save**. > Tip: The dishonor fee is applied per retry attempt. For example, a $10 dishonor fee with 3 retry attempts = $30 total added to the outstanding balance.   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445373403_d28985eb_image-20250606155525-53-1.png?width=2048&height=1355&name=1759445373403_d28985eb_image-20250606155525-53-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445375327_d3ad6831_image-20250606155535-54-1.png?width=2048&height=1355&name=1759445375327_d3ad6831_image-20250606155535-54-1.png)   --- ### Step 2: View dishonor fees on the Retail Dashboard 1. Navigate to **Payments** \> **Retail Dashboard** \> **Failed Payments**. 2. Each row will show: - **Amount Due** (original failed payment) - **Dishonor Fee** (based on number of failed attempts) - **New Total Due** (combined amount)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445376990_0aecfa7b_image-20250606155551-55-1.png?width=2048&height=1355&name=1759445376990_0aecfa7b_image-20250606155551-55-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445378513_0adb89e6_image-20250606155601-56-1.png?width=2048&height=1355&name=1759445378513_0adb89e6_image-20250606155601-56-1.png)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445380163_69a938fb_image-20250606155613-57-1.png?width=2048&height=1355&name=1759445380163_69a938fb_image-20250606155613-57-1.png)     --- ### Step 3: Adjust dishonor fees manually (optional) 1. In the **Failed Payments** section, click the **Pencil Icon** beside a member’s dishonor fee. 2. Edit the amount if needed. 3. Click **Save** to apply changes or **Cancel** to discard. > Tip: Use this feature if you want to waive or reduce the fee for specific members. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445382077_6b764bb3_image-20250606155623-58-1.png?width=2048&height=1355&name=1759445382077_6b764bb3_image-20250606155623-58-1.png) --- ## Expected outcome Dishonor fees will be automatically added per failed payment attempt and will appear alongside the client’s balance due in the dashboard. Manual edits can override default fee behavior as needed. --- ## FAQs **Q: Are dishonor fees charged automatically?** A: Yes — fees are automatically added for each failed payment attempt. **Q: Can I disable dishonor fees entirely?** A: You can set the dishonor fee to $0 if you don't wish to charge them. **Q: Will clients see these charges on their invoices?** A: Yes — dishonor fees are reflected in the client’s updated balance. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana