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Home > CORE > Schedule > Change instructors, mark attendance and charge no-show fees
Change instructors, mark attendance and charge no-show fees
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Overview

Running a class comes with a few admin tasks — swapping out instructors, signing in clients, and charging no-shows when needed. This guide walks you through how to make those quick changes and ensure your attendance and fees are all handled in one place.

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Prerequisites

Before you begin:

  • Make sure your schedule is active and staff are set up
  • Know which class session you need to adjust
  • Ensure no-show fees are configured under Retail Settings

Step-by-step instructions


Step 1: Change the instructor for a class

  1. Go to your Schedule and select a session
  2. Scroll to the Instructor field
  3. Click the pencil icon to open instructor details
  4. Select Instructor heading
  5. Select the new instructor from drop down menu
  6. Click Assign as Instructor

Tip: Editing from the main class screen without choosing “Edit only this session” may show the instructor as a "Sub." Always use the edit button to assign them properly.

 

 

 


Step 2: Sign clients into a class

  1. Open the class from your Schedule
  2. Use the buttons next to each client:
    • Attend to mark them present
    • Late Cancel if they cancel within your cancellation window
    • Cancel to remove them from the session

Tip: Use the Confirm attendance button for faster check-in when the class starts.


Step 3: Charge a no-show fee

  1. Wait until the class is finished — the no-show fee icon (💲) appears next to the bin icon
  2. Click the 💲 icon next to a client who missed the class
  3. If the client has card details saved, click Pay securely to process the fee

Tip: This only applies to clients who weren’t marked as attended or cancelled.

 

 


Step 4: Set up your no-show fee (if not already set)

  1. Go to Payments > Retail Configurations
  2. Scroll down and select Retail Settings on left hand side
  3. Scroll to Schedule Fees
  4. Click the pencil icon next to Charge No Show Fee
  5. Enter the fee amount (e.g. $10)
  6. Click Save

 

 


Expected outcome

You’ll be able to update instructors, check clients in, and apply a no-show fee — all from the session screen. Once configured, charging a no-show is just a couple of clicks.


FAQs

Q: Why does the instructor show as “Sub”?

A: If you edit the instructor from the main class screen (without clicking “Edit only this session”), it appears as a sub. Always use the pencil icon.

Q: When does the no-show icon appear?

A: Only after the class has finished — and only for clients who weren’t marked as attended or cancelled.

Q: What if there are no card details saved?

A: You won’t be able to charge the fee unless payment details are saved in the client’s profile.


Still need help?

Reach out to our support team via [email protected]

 

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