--- title: Move a client’s payment schedule forward description: schedule forward --- [Skip to content](https://support.hapana.com/kb/article/808#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # Move a client’s payment schedule forward ## Overview Sometimes clients need their billing date adjusted — maybe they get paid later in the week or have ongoing failed payments. This guide shows you how to move future billing dates forward without cancelling the membership or losing payment continuity. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/75b9be148fd14cfa8f1d1c27b04d784a) Or preview it below:   ### Prerequisites Before you begin: - Make sure the membership is **active** - Know how many days you want to **move the schedule forward** - Ensure this update won’t interfere with any **already failed payments** --- ## Step-by-step instructions --- ### Step 1: Find the client’s membership 1. Go to the **Clients** section 2. Search for and open the client’s profile 3. Scroll to the bottom and click into the **Memberships** section 4. Click the **eye icon** on the active membership   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445235672_0cf96153_image-20250610110458-23-1.png?width=2048&height=769&name=1759445235672_0cf96153_image-20250610110458-23-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445237265_b56cb960_image-20250610110508-24-1.png?width=2048&height=769&name=1759445237265_b56cb960_image-20250610110508-24-1.png)   --- ### Step 2: Select upcoming transactions 1. Tick **all** future transactions (or select the ones you want to shift) 2. Click the **bulk update payment schedule** icon (pencil and calendar)   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445238584_6e77c1ba_image-20250610110521-25-1.png?width=2048&height=769&name=1759445238584_6e77c1ba_image-20250610110521-25-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445239929_df575dcd_image-20250610110529-26-1.png?width=2048&height=769&name=1759445239929_df575dcd_image-20250610110529-26-1.png)   --- ### Step 3: Move the payment schedule 1. Enter the number of days to **move the payment schedule forward** - For example, enter **3 days** to shift a Monday billing to Thursday 2. Double-check your calculation — payments can’t be moved backwards 3. Click **Confirm change** to apply the change > Tip: If unsure, shift by a smaller number of days first, review the new dates, then adjust again if needed. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445241311_f44703bb_image-20250610110541-27-1.png?width=2048&height=769&name=1759445241311_f44703bb_image-20250610110541-27-1.png) --- ## Expected outcome The client’s future billing dates will shift forward by the number of days you chose — ensuring payments are better aligned with their preferred schedule or payday. --- ## FAQs **Q: Can I move payments backwards if I make a mistake?** A: No — payment schedules can only be moved forward. Always double-check your date math before confirming. **Q: Will this affect already failed or overdue payments?** A: No — this only applies to **upcoming future payments**. Failed charges will still need to be resolved separately. **Q: Can I do this for paused or pre-sale memberships?** A: This method works best on **active** memberships. Use the pre-sale instructions for early-stage members. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana