--- title: Remove or reinstate a future payment description: future payment --- [Skip to content](https://support.hapana.com/kb/article/809#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # Remove or reinstate a future payment ## Overview Need to remove a future payment from a client’s schedule — or bring one back after cancelling it by mistake? This quick guide shows you how to cancel a scheduled charge and how to reinstate it if needed. Perfect for when clients pause temporarily or you need to tidy up billing manually. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/0fcdee68516f411097f6114a222fbc06) Or preview it below:   ## Prerequisites Before you begin: - Make sure the client has an **active membership** with **upcoming scheduled payments** - Know which payment you want to **remove** or **reinstate** --- ## Step-by-step instructions --- ### Step 1: Open the client’s payment schedule 1. Go to the **Clients** section 2. Search for and select the client (e.g. Aaron) 3. Scroll to the bottom of the profile 4. Click into the **Memberships** section 5. Click the **eye icon** on the active membership   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445005153_36105d7d_image-20250610111012-28-1.png?width=2048&height=769&name=1759445005153_36105d7d_image-20250610111012-28-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445006590_62b58fa1_image-20250610111022-29-1.png?width=2048&height=769&name=1759445006590_62b58fa1_image-20250610111022-29-1.png)   --- ### Step 2: Remove a scheduled payment 1. In the **future payment schedule**, find the upcoming payment you want to cancel 2. Click the **X icon** on the right side 3. The payment will be removed from the schedule > Tip: Only future (not past) payments can be removed this way.   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445007914_822bc0a9_image-20250610111040-30-1.png?width=2048&height=769&name=1759445007914_822bc0a9_image-20250610111040-30-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445009520_276a58a4_image-20250610111049-31-1.png?width=2048&height=769&name=1759445009520_276a58a4_image-20250610111049-31-1.png)   --- ### Step 3: Reinstate a cancelled payment (if needed) 1. If you removed a payment by mistake, simply click the **Reinstate** button next to the cancelled entry 2. The payment will return to the list, scheduled on its original date > Tip: Reinstate is only available until the original payment date passes.   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445010851_b46b9048_image-20250610111104-32-1.png?width=2048&height=769&name=1759445010851_b46b9048_image-20250610111104-32-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445012182_196e3631_image-20250610111115-33-1.png?width=2048&height=769&name=1759445012182_196e3631_image-20250610111115-33-1.png) --- ## Expected outcome You’ll be able to remove a specific future payment from a client’s membership — and reinstate it easily if needed, without changing the rest of the schedule. --- ## FAQs **Q: Can I remove more than one payment at a time?** A: Yes — you can repeat the steps for multiple entries, but each must be removed individually. **Q: What happens if I forget to reinstate a payment?** A: That billing cycle will be skipped. If needed, you can create a one-off charge to catch up. **Q: Can I move a payment instead of removing it?** A: Yes — see the article on \[CORE | Move a Client’s Payment Schedule Forward\]. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana