Shared Credits: Share a Package with Other Members

Aug 18, 2025

Overview

Need to share a session pack across family members, kids, or training partners? With Shared Credits, you can purchase one package and assign it to multiple authorized users - each able to independently book sessions using credits from the same pool.

This gives clients more flexibility and reduces duplicate purchases or manual adjustments. This is perfect for families, couples, and close groups who want to train together or simply share sessions easily.

Prerequisites

Before using this feature:

You must have a shared package configured by your gym.
You must have access to the Mobile App.
Other users must have existing accounts within the same brand.

Set Up a Shared Package

1. Open a Package

Go to More in the mobile app.
Tap My Packages.
Select the package you want to share.
Tap Share package.

2. Add Authorized Users

Search by Email, Phone Number or Barcode to find the member to add to this package
Select the correct match from the results
Tap Share Package and share via chosen method
Repeat for each member you want to share with

Tip: Only users with active accounts under the same brand will appear.

Accept a Shared Package Request

When a user is added to a shared package, they’ll receive a push notification and an email

Select the link in the notification
Tap Accept request

How to Book with Shared Credits

For Authorized Members

Once the member accepts the request, each authorized member can:

Open the app, navigate to Schedule and select a session
Select Use your shared credits package as payment method
Tap Book

Tip: Shared credits work like regular session credits - there is no need to request access from the primary purchaser.

How to Manage Usage of Shared Credits

View the Usage of Shared Credits of your Package

Go to More in the mobile app.
Tap My Packages.
Select the package you want to view
Tap View usage of shared credits
View Shared credits usage and the members the package is shared with

Remove a Member from the package

Go to More in the mobile app.
Tap My Packages.
Select the package you want to view
Tap View usage of shared credits
Select the Trash icon to move the client

Expected Outcome

Clients can easily share a package with others, and all users can independently book sessions. Staff can see exactly who used each credit and manage usage cleanly.

FAQ

Q: How is this different from Book a Buddy?
A: Book a Buddy is for one-time joint bookings. Shared Credits allow ongoing shared access across multiple sessions.

Q: Can I remove someone from the shared package later?
A: Yes. Just tap the Trash icon next to their name in the Package Detail screen.

Q: Will all users see the shared package in their app?
A: Yes. Once authorized, each user will see and use the shared package like it’s their own.

Reach out to our support team via [email protected] if you need help.