--- title: Use the Client Absent Report description: client absent --- [Skip to content](https://support.hapana.com/kb/article/854#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) # Use the Client Absent Report ### Overview The **Client Absent Report** helps you quickly identify clients who haven’t attended any sessions during a chosen date range. This makes it easier to spot clients at risk of disengaging, so you can re-engage them before they cancel or drift away. With the recent enhancement, the report also includes **general check-in data** (not just classes or appointments), membership type and recurring pricing details, subtotal calculations, and dynamic filters. This gives you a complete view of member inactivity and the potential revenue impact. --- ## Prerequisites Before running the report, make sure you: - Have access to **Reports** in Core. - Know the date range you want to analyze. - Have member check-in data and package/membership details available in the system. --- ## Run the Client Absent Report ### 1. Open the Report 1. Log in to **Core**. 2. Go to **Reports \> Clients & Attendance** 3. Select **Client Absent Report**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445494057_346e1e16_image-20250828161941-1-1.png?width=2906&height=880&name=1759445494057_346e1e16_image-20250828161941-1-1.png) --- ### 2. Apply Filters Use filters to narrow down results: - **Package Name** – Choose specific packages or memberships. - **Future Sessions Booked** – Yes (clients with bookings) / No (clients without). - **Last Attendance Date** – Choose a date or range (is, is not, before, after, between). - **Active Credits** – Yes (active credits) / No (no credits). - **Client Info** – Search by first/last name, gender, birth month, age, email, phone, or status (Active/Alumni). - **Report Date Range** – Default is the last 2 weeks to today, but you can adjust as needed. ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759445495563_1d2d5479_Screenshot-2025-08-28-at-4-23-17PM-1.png) --- ### 3. Review Report Columns The report includes: - **Mandatory columns** – Full Name, Email. - **Default columns** – Last Attendance Date, Last Session, Last Package Purchased, Package Purchase Date, Last Payment Date. - **Optional columns** – Add/remove items like Gender, Phone, Client Status, Join Date, Membership Type, Recurring Price. - **Subtotals** – Automatic totals for key metrics like recurring fees, showing revenue at risk. --- ## Expected Outcome After running the Client Absent Report, you’ll have a clear list of members who have not attended sessions or checked in during your chosen timeframe. With enhanced membership and revenue details, you’ll know not only *who* is disengaged, but also the **financial impact**—allowing you to prioritize re-engagement efforts. --- ## FAQ **Q: Does this include gym floor check-ins as well as classes?** A: Yes. The enhanced report includes general check-ins, giving you a full picture of activity. **Q: Can I customize which columns are displayed?** A: Yes. 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