Overview

This article explains how members can choose their own membership start date and first full recurring billing date during sign-up. This flexibility helps billing align with a member’s pay schedule, increases payment success, and creates a clearer, more predictable experience for everyone.

 

With this feature, members can:

• Start their membership on a day that suits them

• Choose when their first full billing cycle begins

• See an accurate pro-rated charge automatically calculated at checkout

This feature is especially helpful in weekly, fortnightly, 28-day, and monthly billing markets where paydays vary.

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Member Sign-Up Experience

When Members purchase unlimited credit memberships, they can see new options in the mobile app and website embed. 

1. Select a Membership

• Member opens app

• Navigates to More > Buy new packages

• Member chooses an unlimited credit membership

2. Pick a Start Date

• Choose a Membership Start Date using the calendar dropdown.

• Default: Today 

3. Choose a Billing Day

The first full recurring billing date is controlled by the Customize Billing Date toggle:

Default (Toggle OFF)

• The First Full Billing Date matches the Start Date automatically.

• The member is billed fully on the same day their access begins.

Flexible Billing (Toggle ON)

• Switch the Customize Billing Date toggle to ON

• Members can choose a preferred recurring billing day using the calendar picker.

• Members can select from available options, depending on the membership billing cycle:

1. Weekly - Available days: Next 6 days after start date.
2. Fortnightly - Available days: Next 13 days after start date.
3. 28-Day (4-Weekly) - Available days: Next 27 days after start date.
4. Monthly - Options include:

   • Fixed date (1st–28th)

   • Members may select up to one month after the start date.

   • The selected date becomes their permanent monthly billing day.

4. Review the Pro-Rated Amount

Hapana automatically calculates the prorated charge that will apply for the period between the member's start date and their first scheduled payment.

Members will see a clear breakdown that includes:

• What they pay today: Prorated amount & Total 

• Date and amount of next charge: Full recurring amount & First billing date

5. Complete the Sale

1. Review the summary & checkout

2. Hapana schedules the first full recurring charge based on the date selected or defaulted.

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Expected Outcome

• Members can choose both their start date and first full billing date to align billing with their pay schedule.

• Billing defaults are simple and predictable, while flexibility is available when needed.

• Members enjoy billing that matches their pay schedule, improving satisfaction and payment success.

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FAQ

Q: What happens if a member picks the same day as their start date?
A: No pro-rata charge applies, the first billing will begin on that day.

Q: Why does the billing date match the start date by default?

A: For simplicity. When the toggle is off, Hapana treats the membership start date and first billing date as the same. Turning the toggle ON unlocks full flexibility.

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Need more help? Reach out to our support team via [email protected].