--- title: Cancelled Classes Report description: reporting --- [Skip to content](https://support.hapana.com/kb/article/868#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) # Cancelled Classes Report ### Overview The **Cancelled Classes Report** shows you all classes that were cancelled and the clients who were booked for them. It also provides financial details such as refunds or credits processed and who cancelled the session. This report helps you track cancellation patterns, understand the financial impact of cancelled sessions, and manage client communications around disrupted services. Use this data to analyze cancellation trends and improve session planning. --- Access the Cancelled Classes Report ### 1. Navigate to Reports 1. Log in to Core 2. Click **Reports** from the Navigation bar 3. Within the Clients & Attendance Report Category, select **Cancelled Classes** report ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445528271_d870e511_image-20250909151728-15-1.png?width=670&height=216&name=1759445528271_d870e511_image-20250909151728-15-1.png) --- ### 2. Apply Date Filters 1. Use the **Show reports between** fields to select your date range. 2. Click **Apply Dates Filter** to view cancelled sessions within that period. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445529829_1858ff79_image-20250909151849-16-1.png?width=670&height=183&name=1759445529829_1858ff79_image-20250909151849-16-1.png) --- ### 3. Use Client Filters 1. From the dropdown, choose a filter like **First Name**, **Last Name**, **Email**, **Phone**, **Gender**, **Birth Month**, **Age**, or **Client Status**. 2. Enter your search value. 3. Apply the filter with the **green checkmark** or reset it with the **orange refresh icon**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445531245_41c60918_image-20250909152121-17-1.png?width=670&height=126&name=1759445531245_41c60918_image-20250909152121-17-1.png) --- ### 4. Review Report Columns The report displays: - **Full Name** - Client’s complete name. - **Session Name** - Cancelled class name. - **Session Date & Time** - When the cancelled class was scheduled. - **Location** - Where the class was scheduled. - **Date Cancelled** - When the class was cancelled. - **Price Refunded / Credit Refunded** - Amounts refunded to the client. - **Booking Type** - Regular booking, waitlist, etc. Optional fields you can add: - **Instructor** – Assigned instructor for the class. - **Cancelled By** – Staff member who cancelled the session. - Client details such as **Phone**, **Gender**, **Birth Month**, **Age**, or **Join Date**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445532501_37da876d_Screenshot-2025-09-09-at-3-22-06PM-1.png?width=371&height=271&name=1759445532501_37da876d_Screenshot-2025-09-09-at-3-22-06PM-1.png) --- ### 5. Save, Edit, or Export the Report - Click **Save Report** to store your filters and layout. - Use **Edit Report Settings** to customize columns. - Click the **Download** button to export results. --- Expected Outcome By running this report, you’ll: - Get a full record of all cancelled sessions and affected clients. - See refunds and credits issued for each cancellation. - Track cancellation trends to improve scheduling and reduce disruptions. --- FAQ **Q: Can I see which staff member cancelled a class?** A: Yes. Add the **Cancelled By** column to your report to see who processed the cancellation. **Q: Can I export the Cancelled Classes Report?** A: Yes. Click the **download** button in the top right corner. --- Need more help? 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