--- title: Enable Check-In Sound Alerts description: check in sounds --- [Skip to content](https://support.hapana.com/kb/article/884#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [General](https://support.hapana.com/member-management?hsLang=en#general) # Enable Check-In Sound Alerts Overview You can enable sound alerts for **Check-In** to provide audio feedback when members check in. This helps front desk teams respond quickly to successful check-ins or issues without relying only on visual indicators. It’s especially useful in busy environments where staff may miss on-screen cues. The Check-In sounds are available for both: - Check-In Widget - Check-In barcode URL 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/4759c4db00eb44c8b6419e287802de9f) Or preview it below:   Prerequisites - Access to **Core \> Account Settings** with permission to edit **Business Profile configurations**. - Speakers or headphones connected to the front desk computer. - Supported browser: **Chrome, Firefox, or Safari**. --- Steps to Enable Check-In Sound Alerts ### 1. Navigate to Business Profile Settings 1. In Core, go to **Account Settings**. 2. Select **Configurations \> Business Profile \> Edit. ** ### 2. Enable Sound Alerts 1. Find the setting **Enable Check-in Sound Alerts**. 2. Switch the toggle it **YES**. 3. Click **Save** to apply changes. > Tip: The default state is **OFF**, so you’ll need to turn it on the first time. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-20250929132955-1.png?width=670&height=317&name=image-20250929132955-1.png) ### 3. Use the Check-In Module 1. Open the **Check-In** widget. (Click the floating barcode icon as seen in the image below) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-20250929141357-2.png?width=670&height=330&name=image-20250929141357-2.png) 2\. When a member checks in, you’ll hear a sound based on the result: - **Green check-in**: successful check in - **Orange check-in**: successful check in with client payment alerts (for example outstanding payments) - **Red check-in**: denied access (for example the client does not have valid package or membership) 3\. If another check-in happens before the first sound finishes, the new sound will play immediately.   ### Green: Successful Check In ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/Check_In_Successful.png)   ### Orange: Successful Check In with client payment alerts ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/Check_In_with_Warnings.png) ### Red: Unsuccessful Check In/ Denied Access ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot_2025-09-29_at_2_03_25PM.png?width=571&height=318&name=Screenshot_2025-09-29_at_2_03_25PM.png) --- Expected Outcome When sound alerts are enabled, your front desk team will hear clear audio cues for every member check-in. This improves responsiveness and ensures smoother member service during peak times. --- FAQ **Q: What happens if multiple check-ins happen quickly?** A: The system stops the current sound and plays the new one immediately, so you always hear the latest result. **Q: Do sound alerts work if the Check-In window is minimized?** A: Yes, as long as the Check-In module is running, sounds will play even in the background. **Q: Can I turn this on for one location but not another?** A: Yes. The setting is location-specific, so multi-location businesses can choose where to enable sound alerts. **Q: What do the different check-in sounds mean?** **A: Green:** Successful check-in / **Orange:** Successful check-in with a payment alert (e.g. outstanding balance) / **Red:** Access denied (e.g. no valid membership or package) --- Need more help? 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