--- title: Customise Welcome Email within Core description: Hapana Welcome Email --- [Skip to content](https://support.hapana.com/kb/article/104#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) # Customise Welcome Email within Core ## Overview This article walks you through how to customise the welcome email sent to clients when they register in Hapana Core. Personalising this email can enhance your brand presence and ensure a more welcoming experience for new members. --- ## Prerequisites - Access to your Hapana Core account with admin permissions --- ### Step 1: **Log in to Core** 1. Navigate to [core.hapana.com](https://core.hapana.com/) 2. Enter your login credentials > Tip: Use a Chrome browser for best performance. --- ### Step 2: **Access Account Settings** 1. In the top right corner, click your **Studio Name** 2. From the dropdown menu, select **Account Settings** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441093990_9c9e4788_image-20250521163940-260-1.png?width=1541&height=911&name=1759441093990_9c9e4788_image-20250521163940-260-1.png) --- ### Step 3: **Open Configuration Panel** 1. Click the **Configuration** tab ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441095539_66e60055_image-20250521163952-261-1.png?width=1541&height=911&name=1759441095539_66e60055_image-20250521163952-261-1.png) --- ### Step 4: **Scroll to Email Customisation Section** 1. Scroll down to the section titled **Customize Emails triggered by Hapana** and click **Edit** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441096951_72a9135b_image-20250521164113-264-1.png?width=1541&height=911&name=1759441096951_72a9135b_image-20250521164113-264-1.png) --- ### Step 5: **Edit the Welcome Email Template** 1. Locate **Admin | Welcome Email to Member** 2. Click the **Edit** (pencil icon) button to the right of this entry ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441098622_9aeb68b6_image-20250521164046-263-1.png?width=1541&height=911&name=1759441098622_9aeb68b6_image-20250521164046-263-1.png) --- ### Step 6: **Customise Email Content** 1. Update the fields as needed: - **Reply to name/email** - **Subject** - **Message** body content ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441100408_06a8a52d_image-20250521164130-265-1.png?width=1541&height=911&name=1759441100408_06a8a52d_image-20250521164130-265-1.png) > Tip: You can use dynamic tags like , , , etc. to personalise the message. --- ### Step 7: **Save Changes** 1. Click the **Save** icon once your edits are complete ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441101990_b3022ac8_image-20250521164208-266-1.png?width=1541&height=911&name=1759441101990_b3022ac8_image-20250521164208-266-1.png) --- ## Expected Outcome The updated welcome email will be sent automatically to newly registered members, reflecting your customised message. --- ## FAQs **Q: Can I customise other system-generated emails?** Yes, the same section lists other email types you can customise. **Q: Can I add attachments to the welcome email?** No, attachments are not supported. **Q: Will changes apply to existing members?** No, only future welcome emails will use the new template. --- For additional assistance, reach out to our support team via [**support@hapana.com**](mailto:support@hapana.com)   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana