--- title: Include No-Show and Late Cancel Clients in Payroll Calculations description: payroll calculations --- [Skip to content](https://support.hapana.com/kb/article/125#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) # Include No-Show and Late Cancel Clients in Payroll Calculations Overview Many businesses use **session attendance** to determine instructor commissions. In some cases, clients who **no-show** or **late cancel** should still be included in payroll calculations. With this feature, you can now **customize your payroll settings** to reflect your studio's compensation policy—whether you want to pay instructors for no-shows, late cancellations, or only attended sessions. This guide explains how to enable these options and how the updated Payroll Report displays the data. --- Prerequisites - Admin access to **Core** - Access to **Edit Profile \> Payroll** settings - Instructors must be assigned to sessions for the report to populate --- ### Step 1 – Configure Payroll Settings for No-Shows and Late Cancels 1. Log in to Core 2. Navigate to **Edit Profile \> Payroll** 3. Check the boxes for: - **Include No-Show** - **Include Late Cancel** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441129889_a1faa2e3_image-20250514180638-10-1.png?width=670&height=396&name=1759441129889_a1faa2e3_image-20250514180638-10-1.png) > Tip: These settings apply across all payroll tiers and session types. --- ### Step 2 – View the Payroll Report 1. Go to **Reports \> Staff \> Payroll** 2. Run the report for your desired **date range** 3. You will now see **additional columns** for: - **Attended** - **No-Show** - **Late Cancel** - **Booked** (total session registrations) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441131342_8b0fe10b_image-20250514180654-11-1.png?width=670&height=396&name=1759441131342_8b0fe10b_image-20250514180654-11-1.png) --- ### Breakdown of Columns | **Column** | **Description** | | --- | --- | | Attended | Total clients who attended the session | | No-Show | Clients who booked but did not attend | | Late Cancel | Clients who canceled within the late cancel window (if applicable to your setup) | | Booked | Total number of clients booked (includes all of the above) | > Tip: This breakdown allows for accurate commission calculations based on your studio’s policies. --- Expected Outcome With these settings enabled, instructors’ payroll reports will reflect **all relevant session activity**, including clients who booked but didn’t show or canceled late—ensuring instructors are compensated appropriately based on your internal rules. --- FAQs **Q: Will No-Show and Late Cancel clients affect my revenue reports?** A: No. This only impacts **payroll reporting**. Revenue-related data is tracked separately. **Q: Can I enable only one of the two options (e.g., Late Cancel but not No-Show)?** A: Yes. You can choose either or both, depending on your studio's payroll policy. **Q: Do these settings apply retroactively?** A: They apply to any payroll reports **generated after the settings are enabled**. They will affect past sessions if those sessions fall within your selected report date range. --- **Need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana