--- title: Processing a Pending Payment description: pending payment hapana --- [Skip to content](https://support.hapana.com/kb/article/176#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # Processing a Pending Payment ## Overview This guide walks you through how to process a pending payment for a client in Hapana Core. Processing a pending payment ensures the client’s account stays up to date and that their membership remains active without interruptions. --- ## Prerequisites - Admin or staff access to **Hapana Core**. - The client must already exist in the system with a pending payment status. --- ### Step 1: Log in to Hapana Core 1. Go to [core.hapana.com/login](https://core.hapana.com/login). 2. Enter your login credentials. --- ### Step 2: Click Clients 1. From the top navigation menu, click **Clients**. > Tip: If you don’t see the Clients tab, ensure your user role has the correct permissions. --- ### Step 3: Search for the Client 1. Use the search bar to find the client by entering their **name, email address, or phone number**. --- ### Step 4: Select the Client's Name 1. Locate the client in the search results. 2. Click on the **Client's Name** to open their profile.![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441140400_041a818b_image-20250516164319-8-1.png?width=1541&height=911&name=1759441140400_041a818b_image-20250516164319-8-1.png) --- ### Step 5: Navigate to Memberships Tab 1. Inside the client’s profile, access the **Payments** tab 2. Then click the **Memberships** tab.![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441142228_9ef43772_image-20250516164353-9-1.png?width=1541&height=911&name=1759441142228_9ef43772_image-20250516164353-9-1.png) --- ### Step 6: View the Desired Membership 1. Find the membership associated with the pending payment. 2. Click the **eye icon** to the right of the membership.![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441143930_58f67ccc_image-20250516164437-11-1.png?width=1541&height=911&name=1759441143930_58f67ccc_image-20250516164437-11-1.png) --- ### Step 7: Go to the Payment Schedule 1. In the membership view, scroll to the **Payment Schedule** section. 2. Locate the pending payment and click the **Card icon** next to it.![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441145844_607e6d82_image-20250516164627-16-1.png?width=1541&height=911&name=1759441145844_607e6d82_image-20250516164627-16-1.png) --- ### Step 8: Select a Method of Payment 1. Choose a payment method: - **Card/Bank** - **Account Credit** - **Cash** - **EFTPOS** - **Terminal** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441147726_243e0477_image-20250516164508-13-1.png?width=1541&height=911&name=1759441147726_243e0477_image-20250516164508-13-1.png) > Tip: The available methods depend on the client’s saved details and your location settings. --- ### Step 9: Click Pay Securely 1. After selecting the payment method, click **Pay Securely** to process the payment. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441149327_1ba68d7c_image-20250516164531-14-1.png?width=1541&height=911&name=1759441149327_1ba68d7c_image-20250516164531-14-1.png) --- ### Step 10: Confirm Success Message 1. A green success message will appear once the payment has been processed. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441150905_94ede90f_image-20250516164653-17-1.png?width=1541&height=911&name=1759441150905_94ede90f_image-20250516164653-17-1.png) --- ### Step 11: Check the Payment History 1. The newly paid invoice will now appear in the **Payment Log** section of the client’s profile. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441152993_ba0d69c6_image-20250516164710-18-1.png?width=1541&height=911&name=1759441152993_ba0d69c6_image-20250516164710-18-1.png) --- ## Expected Outcome - The pending payment will be successfully processed and recorded. - The client's account balance and membership status will reflect the updated payment. --- ## Frequently Asked Questions (FAQs) **Q: What happens if I select the wrong payment method?** A: You can cancel the transaction before clicking **Pay Securely** and start the process again. **Q: Can I process multiple pending payments at once?** A: No, payments must be processed individually. **Q: Will the client be notified after a pending payment is processed?** A: Notification settings depend on your site’s communication preferences. --- **Need help?** Reach out to our support team at [support@hapana.com](mailto:support@hapana.com)! - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana