--- title: Manage Future Bookings After Membership Cancellation description: future bookings membership --- [Skip to content](https://support.hapana.com/kb/article/26#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # Manage Future Bookings After Membership Cancellation ## Overview This guide walks you through how to cancel a client's membership in Core and manage how their **future booked sessions** are treated. With this update, you can easily adjust the **cancellation start date**, apply charges if needed, and choose whether to **mark sessions as pending payment** or cancel them altogether. --- ## Prerequisites - Admin access to the **Clients** module in Core - A client with an **active membership** - Knowledge of your studio’s **cancellation policy** (e.g., fees, notice periods) --- ### Step 1 – Navigate to the Client’s Membership 1. Log in to Core 2. Go to **Clients** 3. Search and select the **client’s name** 4. Click on the **Membership** tab ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759440415878_dfea213a_image-20250514094710-14-1.png?width=1541&height=911&name=1759440415878_dfea213a_image-20250514094710-14-1.png) --- ### Step 2 – Open the Membership Details 1. Click the **Details (eye) icon** next to the membership you want to cancel ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759440417782_6afcc09d_image-20250514094727-15-1.png?width=1541&height=911&name=1759440417782_6afcc09d_image-20250514094727-15-1.png) --- ### Step 3 – Open Update Status Panel 1. Click the **pencil icon** next to the **Current Status** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759440419528_600cd8c8_image-20250514094813-16-1.png?width=1541&height=911&name=1759440419528_600cd8c8_image-20250514094813-16-1.png) --- ### Step 4 – Cancel the Membership 1. In the **Update Status** dropdown, select **Cancelled** 2. Fill in the **Cancellation Reason** and **Cancellation Charge Amount** (if applicable to your account setup) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759440421012_aa6ff3ec_image-20250514094829-17-1.png?width=1541&height=911&name=1759440421012_aa6ff3ec_image-20250514094829-17-1.png) --- ### Step 5 – Choose the Cancellation Start Date 1. The **default** option is **Immediately**, which lists all future bookings starting today. 2. You can select **On Date** and choose a specific **Cancellation Start Date**. 1. The system dynamically updates to show all booked sessions starting after that date. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759440422497_0b6ed25c_image-20250514094857-18-1.png?width=1541&height=911&name=1759440422497_0b6ed25c_image-20250514094857-18-1.png) > Tip: If the client has already paid for the current month, set the Cancellation Start Date to the last day of the billing cycle. --- ### Step 6 – Manage Booked Sessions 1. Sessions from the Cancellation Start Date onward will be marked as **Pending Payment** by default. 2. You can choose to **cancel specific bookings** instead by checking the boxes next to each session. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759440423921_6666eba3_image-20250514094944-19-1.png?width=1541&height=911&name=1759440423921_6666eba3_image-20250514094944-19-1.png) > Tip: Cancelled sessions will not trigger a pending payment for the client. --- ### Step 7 – Finalize the Cancellation 1. Click the **Update Status** button to complete the cancellation process. --- ## Expected Outcome The client's membership is canceled based on your selected date, and you control whether future sessions remain as pending payments or are canceled. This flexibility helps maintain a smooth client experience during offboarding. --- ## FAQs **Q: Can I cancel future sessions without applying pending payments?** Yes, just select the checkboxes next to the sessions and they will be canceled instead of billed. **Q: Will the client be notified automatically?** This depends on your studio’s communication settings. Check with your system admin. **Q: What if the membership was paid in full for the current period?** Use the **On Date** option and select the last day of their paid period to maintain access. --- **Need help?** Reach out to our support team at [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana