--- title: Processing a Pending Payment for Class Booking description: pending payment --- [Skip to content](https://support.hapana.com/kb/article/325#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) # Processing a Pending Payment for Class Booking ## Overview This guide covers how to manually process a pending payment for a class booking inside the Hapana Core system. Pending payments can occur when clients don't have an active package or the system needs confirmation on which credits to apply. Processing these payments ensures that your client's attendance and your records stay accurate. --- ## Prerequisites - Access to the **Hapana Core Account**. - Permission to manage payments and class bookings. --- ### 1. Log in to Hapana Core - Visit [core.hapana.com/login](https://core.hapana.com/login) and log in with your credentials. --- ### 2. Navigate to the Schedule - Click **Schedule** from the top navigation bar. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441640912_91dcd91d_image-20250528165744-11-1.png?width=1541&height=911&name=1759441640912_91dcd91d_image-20250528165744-11-1.png) > Tip: You can access today's classes quickly by clicking Today in the calendar view. --- ### 3. Locate the Class - Find and click on the class where you would like to process pending bookings. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441642687_eef3edf3_image-20250528165757-12-1.png?width=1541&height=911&name=1759441642687_eef3edf3_image-20250528165757-12-1.png) --- ### 4. Identify Pending Bookings - In the list of booked clients, check under **Payment Type**. - Clients without valid credits will show as **Pending**. - If a client has multiple active memberships, they may also appear as **Pending** until a credit source is chosen. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441644688_a3fb7704_image-20250528165807-13-1.png?width=1541&height=911&name=1759441644688_a3fb7704_image-20250528165807-13-1.png) --- ### 5. Click the Shopping Cart Icon - Click the **shopping cart icon** next to the pending client’s name. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441646267_091fa278_image-20250528165818-14-1.png?width=1541&height=911&name=1759441646267_091fa278_image-20250528165818-14-1.png) --- ### 6. Select Available Credits - If the client has active credits: - Tick the checkbox for the package you want to use. - If no credits are available: - Click **Buy Package** to redirect to POS and complete the transaction. - Or, click **Drop-in Rate** to select another payment method. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441647826_69bba582_image-20250528165830-15-1.png?width=1541&height=911&name=1759441647826_69bba582_image-20250528165830-15-1.png) --- ### 7. Complete the Checkout - After selecting the payment method, click **Checkout**. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441649349_c06d81d6_image-20250528165842-16-1.png?width=1541&height=911&name=1759441649349_c06d81d6_image-20250528165842-16-1.png) --- ### 8. Confirmation Message - A green success message will appear confirming that the payment was processed correctly. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441650699_21e0d337_image-20250528165854-17-1.png?width=1541&height=911&name=1759441650699_21e0d337_image-20250528165854-17-1.png) --- ### 9. Confirm Payment Type Update - Return to the class session booking list. - The client's **Payment Type** will now show the valid package or payment method used. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441652294_6a47dd3b_image-20250528165905-18-1.png?width=1541&height=911&name=1759441652294_6a47dd3b_image-20250528165905-18-1.png) --- ## Expected Outcome The pending payment will be resolved, and the client’s booking will reflect the correct payment or membership package used. --- ## FAQs **Q: What happens if the client has no credits available?** A: The system will prompt you to **Purchase Package** before proceeding. **Q: Can I manually override pending statuses?** A: No, the system requires you to select valid credits or process payment through POS. **Q: Why is a client showing multiple pending options?** A: They might have multiple memberships active and you need to select which one to use. --- **Need help?** Reach out to our support team via [**support@hapana.com**](mailto:support@hapana.com).   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana