--- title: Adjust Client Visibility in Core description: client visibility --- [Skip to content](https://support.hapana.com/kb/article/398#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) # Adjust Client Visibility in Core ## Overview If a staff member is unable to see any clients—or can only see a few—it's likely a permissions issue. Client profile visibility in the dashboard is controlled by **Team Access Group** settings. This article shows you how to adjust those permissions so team members can view all or specific clients. --- ## Prerequisites - Admin access to **Team Settings** in the Hapana Core platform - Understanding of which team members or roles need visibility updates --- ## Scenario > A staff member logs in and sees no clients—or only a few—in the Clients tab. --- ## Solution: Update Team Access Group Settings Follow these steps to review and configure visibility permissions: --- ### Step 1: Log in to Hapana Core - Go to [core.hapana.com/login](https://core.hapana.com/login) --- ### Step 2: Navigate to Team Settings - Click your **Business Name** in the top right - Select **Team Settings** from the dropdown![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441685336_6eb13202_image-20250514093308-7-1.png?width=1541&height=911&name=1759441685336_6eb13202_image-20250514093308-7-1.png) --- ### Step 3: Open Team Access Groups - Click the **Team Access Group** icon![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441686606_ffa207f8_image-20250514093357-8-1.png?width=1541&height=911&name=1759441686606_ffa207f8_image-20250514093357-8-1.png) --- ### Step 4: Edit the Appropriate Access Group - Click the **pencil icon** next to the team group you want to update![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441687894_59635f0d_image-20250514093449-9-1.png?width=1541&height=911&name=1759441687894_59635f0d_image-20250514093449-9-1.png) --- ### Step 5: Go to Contact Permissions - Click the **Contacts** tab in the Team Access Group window![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441689189_9d68806a_image-20250514093543-10-1.png?width=1541&height=911&name=1759441689189_9d68806a_image-20250514093543-10-1.png) --- ### Step 6: Modify Client Visibility - Click the **pencil icon** next to **Clients** under Contact Access![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441690472_e7ed53bc_image-20250514093608-11-1.png?width=1541&height=911&name=1759441690472_e7ed53bc_image-20250514093608-11-1.png) - In the popup: - Select **All** clients (recommended), or - Use checkboxes to allow access to specific clients only![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441691738_029afdc7_image-20250514093726-12-1.png?width=1541&height=911&name=1759441691738_029afdc7_image-20250514093726-12-1.png) --- ### Step 7: Save Your Changes - Click **Save** to apply the new visibility settings![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441693063_82844bca_image-20250514093744-13-1.png?width=1541&height=911&name=1759441693063_82844bca_image-20250514093744-13-1.png) --- ## Expected Outcome The selected team members will now be able to view the clients you’ve made visible to their access group. Changes take effect immediately upon saving. --- ## FAQs **Q: Do I need to update this for each team group?** A: Yes, each Team Access Group controls visibility separately. **Q: Will this impact what clients can see?** A: No, this setting only affects internal team visibility, not the client-facing experience. **Q: What happens if I don’t assign any clients to a group?** A: Members of that group won’t be able to see any clients in their dashboard. --- Need help? 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