--- title: View Categorized Credit Usage in a Client's Package description: credit usage --- [Skip to content](https://support.hapana.com/kb/article/507#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # View Categorized Credit Usage in a Client's Package ##### **Overview** Understanding how a client’s credits are used is key to managing bookings, check-ins, and overall account health. In Core, you can now see a **detailed breakdown** of client credits—categorized by **Available**, **Booked**, and **Used**—right from the client’s profile. This enhancement gives you a clearer view of how session credits are allocated between future bookings, past attended sessions, and unused credits. --- Prerequisites - Admin or staff access to Hapana Core - The client must have an active package or membership with credits - Familiarity with navigating the **Clients** and **Payments** sections --- ### **Step-by-Step Instructions** #### Step 1: **Log in to your Core account** Go to [core.hapana.com](https://core.hapana.com/) and log in. --- #### Step 2: **Navigate to the Clients tab** Click on **Clients** in the top menu bar of the dashboard. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441511564_d420a9a4_image-20250513193039-55-1.png?width=670&height=396&name=1759441511564_d420a9a4_image-20250513193039-55-1.png) --- #### Step 3: **Find the client** Use the search bar to locate the client by name, email, or phone number. Click on the client’s name to open their profile. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441512861_318ce73e_image-20250513193052-56-1.png?width=670&height=396&name=1759441512861_318ce73e_image-20250513193052-56-1.png) --- #### Step 4: **Open the Payments section** Click the **Payment** icon (credit card symbol) on the client’s profile. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441514172_6b822835_image-20250513193059-57-1.png?width=670&height=396&name=1759441514172_6b822835_image-20250513193059-57-1.png) --- #### Step 5: **View the Credit Categorization** Under the client’s active packages, you’ll now see a **progress bar** with credits categorized into: - **Available**: Credits not tied to any past or future bookings - **Booked**: Credits allocated to future bookings - **Used**: Credits associated with past sessions (attended, no-show, late cancel) or General Check-ins ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759441515474_2087bcb4_image-20250513193109-58-1.png?width=670&height=396&name=1759441515474_2087bcb4_image-20250513193109-58-1.png) > Tip: Hovering over each section will show exact credit numbers for better clarity. --- #### **Credit Status Definitions** | **Credit Status** | **Description** | | --- | --- | | **Available** | Credits available for booking | | **Booked** | Credits reserved for upcoming sessions | | **Used** | Credits consumed by past sessions or check-ins |   --- **Expected Outcome** You’ll have an immediate, visual breakdown of a client’s credit usage, helping you and your clients better understand their package status and make decisions about rebooking, upgrading, or account management. --- **FAQs** **Q: Are General Check-ins counted in Used credits?** Yes. Any check-in or past session counts as a Used credit. **Q: Can clients view this breakdown in the app?** Clients see their remaining credits in the app, but full categorization is currently only available in Core for business users. **Q: What happens if a booking is canceled?** Canceled sessions (without penalty) returns the credit to the Available status. --- **Need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana